Collections Supervisor

Securitas Security Services USA, Inc.; Medellín; Presencial; COP 70.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term contract

Merit-based increases

5 extra days off per year

Health, life and burial insurance

Descripción de la vacante

Securitas Technology in Colombia is seeking a Credit & Collections Supervisor to lead the accounts receivable team and ensure timely debt collection. The role requires strong leadership, negotiation skills, and a solid understanding of SAP and Excel.

You will manage the full AR cycle, coordinate with sales and billing, and contribute to cash flow projections. A long-term contract and competitive merit-based increases are offered.

Formación

• Minimum 1 year of experience in leadership roles within collections or related areas.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.
• Familiarity with billing systems is a plus.

Responsabilidades

• Supervise the accounts receivable team and ensure efficiency and accuracy in collections.
• Oversee the full receivable cycle from invoice issuance to payment management.
• Monitor overdue payments and coordinate actions for timely debt recovery.
• Prepare periodic AR reports, highlighting prioritized accounts and team performance.
• Analyze SAP balances with the team and resolve discrepancies.

Herramientas

Microsoft Excel

SAP

Descripción del empleo

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

SECURITAS TECHNOLOGY is seeking a skilled Credit & Collections Supervisor to become a part of our team. This position presents a great chance to advance your career in a supportive and team-oriented setting, especially if you have a background in leadership within collections, finance, accounting, or similar areas.

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Key Responsibilities:

• Supervise and coordinate the activities of the accounts receivable team, use metrics to ensure efficiency and accuracy in the collection process.
• Manage the entire receivable account cycle, from invoice issuance to payment management.
• Monitor outstanding payments and coordinate actions for timely debt recovery.
• Prepare and present periodic reports on the status of accounts receivable, highlighting prioritized accounts and team performance.
• Analyze accounts in SAP with the team based on contracts, documentation, emails, and internal/external communication to resolve discrepancies or doubts regarding receivables balances.
• Lead and support Quality Assurance (QA) processes, including monitoring and evaluating calls, providing structured feedback.
• Ensure high standards of customer service across all inbound and outbound interactions, coaching team members on effective communication
• Negotiate with delinquent clients to agree on payment terms and debt restructuring plans when necessary.
• Coordinate the issuance of reminders and collection letters to clients with overdue payments, applying the company's collection policy.
• Conduct analysis of outstanding balances, identifying patterns and potential financial risks related to the customer portfolio.
• Collaborate with the sales, billing, and other departments to ensure accounts receivable are managed according to the conditions agreed upon with clients.
• Support in the preparation of cash flow projections, considering accounts receivable and their impact on the company's finances.
• Participate in internal and external audits related to accounts receivable, ensuring proper documentation and procedures in the area.

Requirements:

• Minimum of 1 year of experience in leaderships roles within collections or related areas is preferred.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.
• Ability to analyze and resolve account discrepancies efficiently.
• Familiarity with specialized and third-party billing systems is a plus.
• Proficiency in Microsoft Excel and other account management tools.
• Ability to work collaboratively within a team environment.

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WHY JOIN US?

At Securitas Technology, we value talent and prioritize professional growth. By joining our team, you'll enjoy:

• A long-term contract with stability.
• Regular merit-based increases and performance bonuses.
• 5 extra days offs per year.
• Health, life and burial insurance.

If you are looking for an exciting challenge and have the skills and experience to excel in this role, we encourage you to apply. Join us and be part of a team where your contributions make a difference.

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FURTHER INFORMATION

Psychological Tests: Candidates must complete our personality assessments before the first interview.

Background Verification: The selected candidate must successfully complete a Criminal History Check, Education Verification, and Employment Verification.

Pre-Employment Medical Exam: The chosen candidate will be required to undergo a medical examination as part of the selection process before starting employment.

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We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.