Account Data & Client Support Specialist

Securitas Technology; Medellín; Presencial; COP 24.000.000 - 38.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term contract

Health, life and burial insurance

Merit-based increases and bonuses

5 extra days off per year

Descripción de la vacante

Securitas Technology is seeking a Data Services Specialist I to support account data management and live monitoring activations. You will handle inquiries, build new accounts, test alarm panels with technicians, and maintain clear records using internal systems and Outlook.

The role emphasizes proactive service, strong client relationships, and world-class support in a fast-paced environment. The position requires 1–2 years of customer service or technical support experience, fluent English, and

Formación

• 1-2 years of customer service, technical support or call center experience.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and maintain attention to detail under pressure.
• Fully fluent in English.
• Previous experience in the electronic security or technology sectors is a plus.
• A customer-first mindset with problem-solving orientation.
• Ability to work collaboratively within a team environment.

Responsabilidades

• Respond promptly and professionally to a high volume of customer, technician, and field personnel inquiries via phone, email, and chat.
• Handle and resolve customer complaints and service requests efficiently, ensuring a positive client experience and maintaining strong relationships.
• Build and manage customer accounts, including coordinating alarm panel testing with field technicians.
• Maintain accurate records of customer interactions, inquiries, and service outcomes using internal systems and Outlook.
• Generate and provide customer reports upon request from both internal and external stakeholders.
• Utilize available resources to complete assigned tasks effectively and meet established deadlines.
• Participate in ongoing training sessions to enhance customer service and communication skills, delivering world-class support to every customer.
• Consistently deliver world-class customer services by demonstrating empathy, active listening, and a solution – oriented approach in every customer interaction.

Conocimientos

Customer service

English fluency

Data entry

Multitasking

Communication skills

Team collaboration

Herramientas

Outlook

Internal systems

Descripción del empleo

Securitas Technology is seeking a Data Services Specialist I to support account data management and live monitoring activations. You will handle inquiries, build new accounts, test alarm panels with technicians, and maintain clear records using internal systems and Outlook.

The role emphasizes proactive service, strong client relationships, and world-class support in a fast-paced environment. The position requires 1–2 years of customer service or technical support experience, fluent English, and