Customer Service Representative (Travel Industry)

hjbtravels; Colombia; Presencial; COP 13.392.000 - 22.320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & support

Flexible schedule

Career growth

Team environment

Descripción de la vacante

hjbtravels is seeking a Customer Service Representative to support clients in the travel industry. You will respond to inquiries, assist with planning, reservations, and provide destination guidance to ensure a positive booking experience.

Ideal candidates have strong communication skills, a customer-service mindset, and the ability to work independently. Training is provided and there are flexible part- or full-time options within a collaborative team.

Formación

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsabilidades

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Conocimientos

Communication

Interpersonal skills

Time management

Detail-oriented

Travel industry interest

Descripción del empleo

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel planning, reservations, and general questions

• Provide accurate information regarding destinations, policies, and procedures

• Maintain clear and professional communication with clients

• Follow company guidelines and service standards

• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills

• Customer service experience preferred (not required)

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online systems

• Detail-oriented with a positive, solution-focused attitude

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible work options (part or full time)

• Growth opportunities within the travel industry
• Supportive and collaborative team environment