Customer Service Representative (Travel Industry)

Hjbtravels; Cartagena de Indias; On-site; COP 16,740,000 - 25,668,000; Part time

Benefits offered by this job

Training and ongoing support

Flexible hours (part or full-time)

Growth opportunities

Supportive and collaborative team

Job summary

Hjbtravels in Cartagena de Indias is seeking a friendly Customer Service Representative to assist clients with travel inquiries and bookings. You will provide accurate information, guide customers through the process, and ensure a positive experience from start to finish.

This role offers training, flexible hours (part or full-time), and a collaborative team environment within the travel industry. Strong communication and a customer-first mindset are valued.

Qualifications

• Clear communication and interpersonal skills.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Interpersonal skills

Customer service experience

Independent work ability

Proficient with computers and email

Detail-oriented

Interest in travel industry

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment