Customer Service Representative (Travel Industry)

Hjbtravels; Valparaíso; On-site; COP 20,088,000 - 31,248,000; Part time

Benefits offered by this job

Training opportunities

Flexible work options

Growth opportunities

Team and collaboration

Job summary

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with bookings, and guide customers through the planning process to ensure a positive experience.

Strong communication and problem-solving skills are essential, with the ability to work independently. This role offers flexible hours, with part-time or full-time options and a collaborative team environment.

Qualifications

• Strong communication and interpersonal abilities.
• Customer service experience is a plus but not required.
• Able to work independently and manage time effectively.
• Comfortable with computers, email, and online systems.
• Detail-oriented with a proactive, solution-focused mindset.
• Interest in travel industry is beneficial.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and questions.
• Provide accurate information on destinations, policies, and procedures.
• Maintain clear, professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Independent work

Computer skills

Detail oriented

Travel industry interest

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment