Customer Service Agent

SOLVO S.A.S; Medellín; On-site; COP 27,900,000 - 44,640,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive and dynamic work environm

Stability and professional development

Job summary

SOLVO S.A.S is hiring a Customer Service Representative (English C1) in Medellín, Colombia. You will assist customers via chat with orders, products, and inquiries, and resolve issues while maintaining a top-tier customer experience.

Applicants should have English C1, 6–12 months of CS experience, and strong written communication. The role requires a customer-focused, proactive, and detail-oriented mindset with flexible schedules, including weekends.

Qualifications

• English proficiency at C1 or higher.
• 6–12 months of customer service experience.
• Excellent written communication skills.
• Customer-focused, proactive and detail-oriented.
• Availability to work flexible schedules, including weekends.

Responsibilities

• Assist customers via chat with orders, products, and general inquiries.
• Resolve issues efficiently while delivering an outstanding customer experience.
• Accurately document interactions and follow established processes.
• Meet quality and performance goals in a fast-paced environment.

Skills

Written communication

Customer service

Detail oriented

Proactive

Flexible schedule

Job description

Customer Service Representative (English C1)

Are you passionate about helping people and providing exceptional customer service? Join a dynamic team where you'll assist customers through chat, solve inquiries, and create positive experiences every day.

Location: Medellín, Colombia (On-site) Applications from other cities will not be considered.

Responsibilities

• Assist customers via chat with orders, products, and general inquiries.
• Resolve issues efficiently while delivering an outstanding customer experience.
• Accurately document interactions and follow established processes.
• Meet quality and performance goals in a fast-paced environment.

Requirements

• English C1 or higher.
• 6 months to 1 year of Customer Service experience.
• Excellent written communication skills.
• Customer-focused, proactive, and detail-oriented.
• Availability to work flexible schedules, including weekends if required.

What We Offer

• Competitive salary.
• Career growth opportunities.
• Supportive and dynamic work environment.
• Stability and professional development.