Customer Service Representative - Medellín

TaskUs; Medellín; Híbrido; COP 26.784.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Dental & Vision

Scholarship for children’s education

Paid time off: 9 days

Vacation: 12 days

Employee savings program

Wellness & Resiliency programs

Growth opportunities

44 hours a week

Food vouchers

Gym onsite

Cafeteria discounts

And more...

Descripción de la vacante

TaskUs in Medellín, Colombia, is seeking a dedicated Teammate for its customer support team. You will handle inbound/outbound calls and respond to emails and live chat while upholding quality standards and client guidelines.

A focus on customer satisfaction and effective issue resolution is essential. You must be fluent in English with strong communication and problem-solving skills, and be willing to work in shifting schedules.

Formación

• Excellent verbal and written English communication.
• Strong problem-solving and issue-resolution focus.
• Ability to multitask while maintaining high accuracy and customer satisfaction.

Responsabilidades

• Handle inbound and outbound calls, and respond to inquiries via email and live chat.
• Resolve customer complaints promptly and professionally according to guidelines.
• Contribute to high customer satisfaction and experience through quality interactions.

Conocimientos

English communication

Problem solving

Multitasking

Customer service

Attention to detail

Descripción del empleo

We are looking for a #RidiculouslyGood Teammate! Could that be you?

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

• An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.


• Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.


• Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail!


• Ready for Training : One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it\'s worth it, I promise!

What do we offer?

• Private medical insurance for you and your family and Dental & Vision.


• We support your children\'s education with a monthly scholarship


• 9 self-managed paid time off days


• 12 self-managed vacation days


• Employee savings program


• Wellness & Resiliency programs


• Growth opportunities


• 44 hours a week, 2 consecutive days off


• Food vouchers


• Gym onsite


• Cafeteria discounts


• And more...