Q2 Customer Service Representative - The Garden

TaskUs; Sur; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine

Dental plan

Life insurance

Wellness programs

People 1st culture

2 days off

Birthday leave

Competitive salary + bonuses

Growth opportunities

Door to door transportation

Descripción de la vacante

TaskUs in Colombia is seeking a bilingual Customer Service Representative to join our People First team. You will handle inbound and outbound calls, emails, chat, and in-person interactions from the Cali region, delivering outstanding service and problem resolution.

You will provide product information, process orders, and collaborate with multiple departments to ensure a seamless customer experience. Advanced English is required and you will work 48 hours per week with competitive benefits and

Formación

• Advanced English level: strong verbal and written communication and comprehension skills.
• Full time availability, 48 hours per week.
• Live in Cali, Palmira, Yumbo or Jamundí.

Responsabilidades

• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams when needed.
• Maintain strong product and process knowledge to support customer needs.
• Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
• Collaborate with internal departments (Operations, Sales, Technical Support, etc.) to ensure seamless customer experience.
• Identify recurring issues and provide feedback to improve processes, workflows, or customer resources.
• Follow company guidelines, security protocols, and compliance requirements.
• Contribute to a positive team environment through communication, support, and continuous improvement

Conocimientos

Advanced English

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

Ready to boost your professional career in the best place to work?

Be a #RidiculouslyAmazing bilingual Teammate, we have different campaigns for you, in which:

• You will receive inbound and/or place outbound calls.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• Customer Service Representative – Job Description
• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams when needed.
• Maintain strong product and process knowledge to support customer needs.
• Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
• Collaborate with internal departments (Operations, Sales, Technical Support, etc.) to ensure seamless customer experience.
• Identify recurring issues and provide feedback to improve processes, workflows, or customer resources.
• Follow company guidelines, security protocols, and compliance requirements.
• Contribute to a positive team environment through communication, support, and continuous improvement

Requirements:

• Advanced English level: strong verbal and written communication and comprehension skills.
• Full time availability, 48 hours per week.
• Live in Cali, Palmira, Yumbo or Jamundí.

What awaits you?

• Prepaid medicine 100% for you, 50% for 2 members of your family.
• Dental plan.
• Life insurance.
• Wellness programs.
• People 1st culture.
• 2 days off.
• Birthday leave.
• Competitive salary + bonuses.
• Growth opportunities.
• Door to door transportation in limited hours.

SST Responsabilities;

Know, understand and apply the Health and Safety at Work policy.

Properly use and take care of the personal protection elements, personal protection equipment and protection systems provided and implemented by the company for specific positions.

Comply with the safety and health rules, responsibilities and regulations described by the company.

Ensure the good order and cleanliness of their area.

Immediately report acts, unsafe conditions, adverse health conditions, emergencies, effects or possible effects on the environment, accidents and near misses, safety risks, process failures, nonconforming products and others that may affect.

To ensure the integral care of their health and to perform work activities in a safe manner.

Provide clear, truthful and complete information about their health condition.

Comply with the rules, regulations, procedures and instructions of the company’s OSHMS and the verbal and written indications in this regard.

Inform the employer or contractor in a timely manner about the hazards and latent risks in their work place

Attend and actively participate in training, induction, prevention and risk control activities defined by the company, the COPASST and the Coexistence Committee.

Participate and contribute to the fulfillment of the OSH objectives.

Communicate all suggestions and consult all concerns related to occupational health and safety.

Before starting any activity, identify and analyze risk situations and implement the established and required work controls.

Make rational use of paper, water, energy and natural resources.

Elect or be elected as a member of the COPASST or Coexistence Committee.

Participate in the identification of hazards, evaluation and assessment of risks.

Know and apply the actions described in the emergency plan.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.