Customer service representative/ logistic coordinator

Traffic Tech Inc.; Bogotá; Presencial; COP 100.440.000 - 145.080.000; Jornada completa

Descripción de la vacante

Traffic Tech Inc. is seeking a Customer Service Representative / Logistic Coordinator to oversee tracking of full truckload shipments across the United States and Canada. You will monitor loads, communicate with drivers and carriers, and coordinate timely problem resolution.

This role requires an advanced English level and prior logistics experience. You will document incidents and updates, ensuring compliance with transport regulations while delivering reliable service in a fast-paced

Formación

• Advanced English required (speaking and writing).
• Experience in logistics, transportation, or similar roles.
• Ability to work under pressure and resolve issues effectively.
• Excellent verbal and written communication skills.

Responsabilidades

• Monitor shipment status and location to ensure on-time deliveries.
• Maintain constant contact with drivers, carriers, and team members to provide real-time updates.
• Coordinate immediate solutions to minimize service disruptions.
• Keep accurate records of communications, incidents, and shipment updates.
• Ensure all operations meet U.S. and Canadian transportation regulations and safety standards.

Conocimientos

Advanced English

Logistics experience

Problem solving under pressure

Communication skills

Descripción del empleo

Quiénes Somos:

Traffic Tech es reconocido como un líder en la industria y el socio logístico de muchas marcas internacionales altamente reconocidas. Con operaciones en los Estados Unidos, Canadá, México, Europa y China, la compañía ofrece soluciones progresivas y eficientes para mover carga por tierra, mar y aire.

¡Únete a Nuestro Equipo como Customer Service Representative / Logistic Coordinator!

¿Te apasiona la logística y el transporte? ¿Te desenvuelves en entornos dinámicos y desafiantes? ¡Esta es tu oportunidad de crecer profesionalmente en el sector del transporte de carga!

En Traffic Tech, buscamos un/a Customer Service Representative / Logistic Coordinator experimentado/a y proactivo/a para supervisar y asegurar el seguimiento eficiente de las cargas de camiones de carga completa (FTL) que se transportan por Estados Unidos y Canadá.

Responsabilidades Clave:

• Monitoreo de Cargas: Supervisar el estado y la ubicación de las cargas en tránsito, asegurando entregas a tiempo.
• Comunicación: Mantener contacto constante con conductores, transportistas y miembros del equipo para brindar actualizaciones en tiempo real.
• Gestión de Incidencias: Coordinar soluciones inmediatas para minimizar interrupciones en el servicio.
• Documentación: Mantener registros precisos de comunicaciones, incidencias y actualizaciones.
• Cumplimiento Normativo: Asegurar que todas las operaciones cumplan con las regulaciones de transporte de EE. UU. y Canadá.

¿Qué Buscamos?

• Nivel avanzado de inglés (hablado y escrito).
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• Experiencia previa en logística, transporte o roles similares.
• Habilidad para trabajar bajo presión y resolver problemas de manera efectiva.
• Excelentes habilidades de comunicación verbal y escrita.

Competencias Clave:

• Pensamiento analítico y resolución de problemas.
• Capacidad de organización y gestión del tiempo.
• Trabajo en equipo y habilidades interpersonales.

Este puesto es ideal para personas apasionadas por la logística que quieren marcar la diferencia mientras desarrollan su carrera en el sector del transporte de carga.

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Join Our Team as a Customer Service Representative / Logistic Coordinator!

Are you passionate about logistics and transportation? Do you thrive in dynamic, fast-paced environments? This is your chance to grow professionally in the freight transportation sector!

At Traffic Tech, we’re looking for an experienced and proactive Customer Service Representative / Logistic Coordinator to oversee and ensure the efficient tracking of full truckload (FTL) shipments across the United States and Canada.

Key Responsibilities:

• Load Monitoring: Track the status and location of shipments in transit, ensuring on-time deliveries.
• Communication: Maintain constant contact with drivers, carriers, and team members to provide real-time updates.
• Issue Management: Coordinate immediate solutions to minimize service disruptions.
• Documentation: Keep accurate records of communications, incidents, and shipment updates.
• Compliance: Ensure all operations meet U.S. and Canadian transportation regulations and safety standards.

What We’re Looking For:

• Advanced English level (spoken and written).
• Prior experience in logistics, transportation, or similar roles.
• Ability to work under pressure and solve problems effectively.
• Excellent verbal and written communication skills.

Key Competencies:

• Analytical thinking and problem-solving.
• Strong organizational and time-management skills.
• Teamwork and interpersonal abilities.

This role is perfect for individuals passionate about logistics who want to make an impact while growing their careers in the freight transportation industry.