Customer Service Representative CO 8

Core Code io; Santander de Quilichao; Presencial; COP 95.102.000 - 142.653.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a professional and customer-focused Customer Service Representative to join our remote team. You will be an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience.

You will handle inquiries via email, chat, phone, and other channels, provide accurate information, resolve issues promptly, and maintain detailed records while collaborating with internal teams to deliver exceptional service.

Formación

• 1+ year of experience in Customer Service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Ability to work independently in a remote environment.
• Experience with CRM systems and digital tools.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints promptly and professionally.
• Follow up on requests to ensure complete resolution.
• Maintain records of customer interactions and requests.
• Escalate complex issues to appropriate teams.
• Collaborate with internal teams to resolve concerns.
• Maintain professionalism and high customer satisfaction.

Conocimientos

Customer service

English communication

Problem solving

Remote work

CRM systems

Multitasking

Herramientas

CRM systems

Chat platforms

Descripción del empleo

We are looking for a professional and customer-focused Customer Service Representative to join our remote team. The ideal candidate is an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Requirements

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.