Customer Service Representative Back office

Connext; Bogotá; On-site; COP 279,000 - 390,600; Full time

Job summary

A healthcare services provider in Bogotá is seeking a Customer Service Representative to manage COBRA enrollments and support participants with their benefits. Candidates should have experience in customer service and excellent communication skills, ensuring a smooth onboarding process for individuals navigating COBRA benefits. This full-time position requires strong problem-solving abilities and a customer-oriented mindset.

Qualifications

• Experience in customer service, preferably in healthcare or benefits enrollment.
• Strong communication skills to assist COBRA participants effectively.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Administer COBRA enrollments and ensure proper participant onboarding.
• Provide guidance regarding benefits options and coverage.
• Serve as the primary contact for COBRA participant inquiries.

Skills

Customer service skills

Communication

Problem-solving

Job description

Customer Service Representative Back Office

Connext Bogota, D.C., Capital District, Colombia

Overview

The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans. This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process.

Responsibilities

• Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.
• Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.
• Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.
• Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.
• Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed.
• Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping.
• Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information.
• Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage.
• Support sales team on implementations, Demos and Payment Rejects
• Support projects on Admin Tasks

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hospitals and Health Care