COBRA Benefits & Reporting Analyst

Arthur J. Gallagher & Co. (AJG); Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

Gallagher is seeking a COBRA administrator to support enrolments, terminations, payments, reporting, and participant questions via email. You will maintain accurate records and trackers to ensure compliance and confidentiality across benefits operations.

You will collaborate with internal teams to resolve issues, keep enrolment activity on track, and contribute to a high standard of service in a busy environment.

Qualifications

• High school diploma or equivalent.
• 4 to 5 years of related experience.
• Advanced English level.
• Customer service experience.
• Experience handling confidential information with care.
• Ability to enter data accurately and keep records up to date.
• Ability to write clear emails and explain updates simply.
• Ability to manage several tasks, set priorities, and meet deadlines in a busy environment.
• Confidence using Microsoft Office and general PC applications.
• Team-focused approach and adaptability to changing priorities.
• Employee benefits experience would be useful.

Responsibilities

• Process COBRA enrolments and terminations, support payment processing, and respond to participant and client questions by email.
• Create, check, and share reports, and keep trackers and records up to date.
• Collaborate with colleagues across the business to resolve issues and keep work moving during busy periods, with a focus on compliance and confidentiality.

Skills

Advanced English

Customer service

Data entry

Email writing

Microsoft Office

Time management

Confidentiality

Teamwork

Prioritization

Education

High school diploma

Tools

Microsoft Office

Job description

Gallagher is seeking a COBRA administrator to support enrolments, terminations, payments, reporting, and participant questions via email. You will maintain accurate records and trackers to ensure compliance and confidentiality across benefits operations.

You will collaborate with internal teams to resolve issues, keep enrolment activity on track, and contribute to a high standard of service in a busy environment.