Benefits Administration Analyst (COBRA)

Arthur J. Gallagher & Co. (AJG); Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

Gallagher is seeking a COBRA administrator to support enrolments, terminations, payments, reporting, and participant questions via email. You will maintain accurate records and trackers to ensure compliance and confidentiality across benefits operations.

You will collaborate with internal teams to resolve issues, keep enrolment activity on track, and contribute to a high standard of service in a busy environment.

Qualifications

• High school diploma or equivalent.
• 4 to 5 years of related experience.
• Advanced English level.
• Customer service experience.
• Experience handling confidential information with care.
• Ability to enter data accurately and keep records up to date.
• Ability to write clear emails and explain updates simply.
• Ability to manage several tasks, set priorities, and meet deadlines in a busy environment.
• Confidence using Microsoft Office and general PC applications.
• Team-focused approach and adaptability to changing priorities.
• Employee benefits experience would be useful.

Responsibilities

• Process COBRA enrolments and terminations, support payment processing, and respond to participant and client questions by email.
• Create, check, and share reports, and keep trackers and records up to date.
• Collaborate with colleagues across the business to resolve issues and keep work moving during busy periods, with a focus on compliance and confidentiality.

Skills

Advanced English

Customer service

Data entry

Email writing

Microsoft Office

Time management

Confidentiality

Teamwork

Prioritization

Education

High school diploma

Tools

Microsoft Office

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

This role supports COBRA administration across enrolments, terminations, payments, reporting, and participant questions. You’ll help keep records accurate, support open enrolment activity, and work with internal teams to resolve issues while following COBRA guidelines and confidentiality standards.

How you'll make an impact

• You’ll process COBRA enrolments and terminations, support payment processing, and respond to participant and client questions by email. You’ll also create, check, and share reports, while keeping trackers and records up to date so the team has accurate information to work with.
• You’ll work with colleagues across the business to solve issues and keep work moving during busy periods, including open enrolment. In this role, you’ll help make sure every step is handled carefully, with a clear focus on compliance and confidentiality.

About you

• A high school diploma or equivalent.
• 4 to 5 years of related experience.
• Advanced English level.
• Customer service experience.
• Experience handling confidential information with care.
• The ability to enter data accurately and keep records up to date.
• The ability to write clear emails and explain updates simply.
• The ability to manage several tasks, set priorities, and meet deadlines in a busy environment.
• Confidence using Microsoft Office and general PC applications.
• A team-focused approach and the ability to adapt when priorities change.

Employee benefits experience would be useful.