COBRA Enrollment & Benefits Support Specialist (Back Office)

Connext; Bogotá; On-site; COP 279,000 - 390,600; Full time

Job summary

A healthcare services provider in Bogotá is seeking a Customer Service Representative to manage COBRA enrollments and support participants with their benefits. Candidates should have experience in customer service and excellent communication skills, ensuring a smooth onboarding process for individuals navigating COBRA benefits. This full-time position requires strong problem-solving abilities and a customer-oriented mindset.

Qualifications

• Experience in customer service, preferably in healthcare or benefits enrollment.
• Strong communication skills to assist COBRA participants effectively.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Administer COBRA enrollments and ensure proper participant onboarding.
• Provide guidance regarding benefits options and coverage.
• Serve as the primary contact for COBRA participant inquiries.

Skills

Customer service skills

Communication

Problem-solving

Job description

A healthcare services provider in Bogotá is seeking a Customer Service Representative to manage COBRA enrollments and support participants with their benefits. Candidates should have experience in customer service and excellent communication skills, ensuring a smooth onboarding process for individuals navigating COBRA benefits. This full-time position requires strong problem-solving abilities and a customer-oriented mindset.