Healthcare Customer Service

Connext; Colombia; Sur place; COP 24 000 000 - 40 000 000; Plein temps

Résumé du poste

A healthcare services company based in Colombia is seeking a Healthcare Customer Service representative for back-office operations. This entry-level role involves administering COBRA enrollments and terminations, guiding participants through benefits options, and maintaining records. The ideal candidate will have 1-3 years of relevant experience, strong organizational skills, and proficiency in communication. This opportunity offers a full-time employment contract in a critical healthcare setting.

Qualifications

• 1-3 years of experience in customer support, healthcare support, or benefits administration.
• Experience with COBRA or health insurance benefits.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication.
• Comfortable using benefits portals and basic reporting tools (Excel, Word).

Responsabilités

• Administer COBRA enrollments and terminations.
• Guide participants on benefits options and election processes.
• Coordinate with insurance carriers to verify coverage and eligibility.
• Maintain records and generate reports for elections, payments, and terminations.
• Manage portal access for participants, brokers, and HR teams.
• Act as the main point of contact for COBRA inquiries.

Connaissances

Customer support

Healthcare support

Benefits administration

Attention to detail

Organizational skills

Verbal communication

Written communication

Excel

Word

Outils

Excel

Word

Description du poste

Healthcare Customer Service (back office)

Connext Bogota, D.C., Capital District, Colombia

The Healthcare Benefits Administrator manages COBRA benefits administration, ensuring timely enrollments, accurate terminations, and proper insurance coverage verification. This is a back-office healthcare role focused on benefits operations and participant support.

Responsibilities

• Administer COBRA enrollments and terminations.
• Guide participants on benefits options and election processes.
• Coordinate with insurance carriers to verify coverage and eligibility.
• Maintain accurate records and generate reports for elections, payments, and terminations.
• Manage portal access for participants, brokers, and HR teams.
• Act as the main point of contact for COBRA-related inquiries.

Requirements

• 1–3 years of experience in customer support, healthcare support, or benefits administration.
• Experience with COBRA or health insurance benefits.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication skills.
• Comfortable using benefits portals and basic reporting tools (Excel, Word).
• Ability to manage multiple tasks independently.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Hospitals and Health Care

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