Customer Service Representative

Vive Health; Medellín; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 working days PTO

12 paid holidays

10 days parental leave

Annual profit sharing

Career progression belt system

Education reimbursement after 1 year

Monthly birthday celebrations

Team-building activities

Descripción de la vacante

Vive Health in Medellín is seeking a Customer Service Representative to be the voice of the company for patients and caregivers, providing product and service information, resolving issues, and ensuring a high standard of service for our growing customer base. The role requires strong English communication, empathy, problem-solving, and the ability to multi-task across systems.

You will build relationships, meet service targets, and participate in a culture that values education, rewards, and

Formación

• Excellent communication and presentation skills in English.
• Proven customer support experience or experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRMs and best practices related to it.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with different systems and willingness to learn about new tools.

Responsabilidades

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents

Conocimientos

English proficiency

Customer support

Phone handling

CRM familiarity

Multitasking

System learning

Descripción del empleo

Make a Difference in People's Lives

Join our growing team in Medellín as a Customer Service Representative for a Top 50 Amazon seller. This is your chance to act as the voice of Vive Health, advocating for patients and caregivers while building a career in a supportive, culturally vibrant environment.

Why Work Here (Benefits & Culture)

We are committed to helping you live better. We offer a comprehensive benefits package designed to support your work-life balance and financial future:

• Time Off: Enjoy 15 working days of Paid Time Off to recharge.
• Holidays: We observe 12 Paid Holidays throughout the year.
• Family Support: We support growing families with 10 days of Parental Leave.
• Financial Growth: Share in our success with our Annual Profit Sharing program.
• Career Growth: Clear career progression through the team's Reward and Belt System.
• Furthering Education: Starting at 1 year of tenure, we offer reimbursement (%) for furthering education.
• Company Culture: We believe in celebrating our team! We host monthly birthday celebrations and organize quarterly team-building activities in town to connect and have fun.

About the Role & Who You Are

About the role:

We are looking for a customer-oriented service representative. You will act as a liaison between the customer and the company, providing product/service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Who you are / What you bring:

You are someone genuinely excited to help customers. You are a patient, empathetic, and passionately communicative person as well as an active listener, able to advocate for your customer's needs and gather feedback to improve our service.

Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. Your main goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications

• Excellent communication and presentation skills in English
• Proven customer support experience or experience
• Strong phone contact handling skills and active listening
• Familiarity with CRMs and best practices related to it
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with different systems and willignness to learn about new tools.

About Us

Let's Live Better!

Vive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing products that you’d be proud to use yourself, and give to your loved ones or patients.

At Vive Health, we are dedicated to enhancing the lives of our customers. Our focus is on providing support for individuals recovering from injuries, managing their health, or caring for loved ones. We strive to empower them with the tools and resources they need to feel confident and in control of their well-being.

We are committed to helping you live better. As a Top 50 Amazon seller in the USA, we have designed and developed multiple specialty brands to demonstrate our commitment to supplying you with the very best product options.

Our Mission & Links

Our Mission: https://www.youtube.com/watch?v=cC6eqo-0LHc&ab_channel=ViveHealth https://www.youtube.com/watch?v=TJX9J-m4UhE&ab_channel=ViveHealth

For More Info On Our Products and Services: https://www.youtube.com/@ViveHealth

Visit our website at www.vivehealth.com to learn more.