Customer Service Representative

Hyremote LLC; Bogotá; Remote; COP 42,624,000 - 53,280,000; Full time

Benefits offered by this job

Weekly salary payments

Remote work

Salary growth plan

Job summary

Hyremote LLC is seeking a Remote New-Patient Intake Coordinator in Colombia. You will own the intake process from initial contact through authorization, onboarding, and care coordination, working 100% from home.

The role requires bilingual English/Spanish, persistent follow-up, and professional communication with families and clinical teams. Ideal candidates are organized, quick learners, and comfortable coordinating with billing, scheduling, and clinical staff.

Qualifications

• Fluent in English and Spanish.
• Excellent follow-up and ownership of intake process.
• Confident in conversations with families and clinicians.
• Strong organizational and scheduling skills.
• General work experience required.

Responsibilities

• Own the new-patient intake pipeline from initial contact through authorization and onboarding.
• Follow up consistently with prospective families and track active leads.
• Explain in-home services and address questions from families.
• Coordinate insurance authorization with billing and monitor cases.
• Schedule staffing and ensure services move forward after approval.
• Communicate with families, doctors, staff, and billing to gather missing information.
• Participate in video onboarding meetings as a company representative.
• Use phone and text systems for outreach and follow-up.

Skills

Bilingual

Communication

Organized

Fast learner

Job description

Salary Range: $1,200 to $1,500 per month

Join a growing healthcare services organization and take ownership of the new-patient intake process from first contact through authorization, onboarding, and care coordination. This role is ideal for someone who communicates confidently, follows up persistently, solves problems independently, and wants to become a trusted part of a growing operations team.

What You'll Do:

• Own the new-patient intake pipeline and keep each case moving from initial contact through authorization, scheduling, and staffing.
• Follow up consistently with prospective families, track active leads, and make sure required follow-ups happen on schedule.
• Explain in-home services and professionally address questions or concerns from families considering other care options.
• Coordinate insurance authorization with billing and monitor cases through approval or denial.
• Once approved, coordinate scheduling and follow up internally to make sure clinical staff are assigned and services move forward.
• Communicate with families, doctors, clinical staff, billing, and other stakeholders to gather missing information, resolve issues, and determine next steps.
• Participate in video onboarding meetings with families and clinical staff as a professional company representative.
• Use the company’s phone and text-messaging systems for outreach and follow-up.

Who You'll Work With:

Be an integral part of a growing healthcare services team, working closely with families, doctors, clinical supervisors, technicians, billing staff, and other internal stakeholders. You’ll serve as a central point of coordination, helping ensure each patient case progresses smoothly from initial inquiry through authorization, staffing, and onboarding.

Who We’re Looking For:

• Bilingual: Fluent in English and Spanish.
• Persistent & Accountable: Consistently follows up, takes ownership of the intake process, and does not let opportunities fall through the cracks.
• Confident: Comfortable leading conversations with families and clinical professionals, handling objections, asking the right questions, and pushing cases forward without needing constant direction.
• Presentable: Professional, polished, and comfortable representing the company on Zoom calls and other interactions with families and clinical teams.
• Organized: Keeps track of multiple leads, insurance steps, schedules, staffing needs, and follow-ups without losing important details.
• Quick Learner: Able to learn the company’s insurance process and workflow; prior sales or insurance experience is helpful but not required.
• Experience: General work experience is required.

Why Join Us?

• Impact: Play a central role in helping new patients and families move smoothly through intake, authorization, staffing, and onboarding.
• Culture: Join a growing team that values ownership, proactive problem-solving, professional communication, and dependable follow-through.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.