Customer Care & Sales Representative

Kavren Technologies; Colombia; Remote; COP 32,197,000 - 38,566,000; Full time

Benefits offered by this job

Commissions

Shift options

Job summary

Kavren Technologies is seeking a Customer Care & Sales Representative to support U.S.-based patients remotely. You will handle inquiries, answer questions about healthcare services, and help convert inquiries into scheduled appointments, delivering an excellent patient experience.

This role blends customer service, patient support, and sales, requiring friendly, persuasive, and results-driven individuals with strong communication skills. Full availability during U.S.

Qualifications

• 2+ years in customer service, care, inside sales, or sales support.
• Excellent verbal communication and listening skills.
• Strong customer service mindset with trust-building and objection handling.
• Experience assisting customers or prospects over the phone.
• Fluent Spanish and at least intermediate English (written and spoken).
• Comfortable with CRM systems and digital communication tools.
• Reliable internet connection and a quiet work environment for calls.
• Full availability during U.S. Eastern Time business hours.

Responsibilities

• Handle inbound and outbound calls with prospective and existing patients, providing friendly and professional support.
• Explain healthcare services, address questions, and guide toward booking appointments.
• Assist patients with scheduling, confirmations, and follow-ups.
• Build trust, communicate with empathy, and ensure a supportive patient experience.
• Follow up with prospective patients to answer questions and improve conversion rates.
• Maintain accurate patient interactions, lead statuses, and follow-up activities in CRM.

Skills

Customer service

Active listening

Interpersonal skills

Phone support

CRM systems

Communication

English

Spanish

Tools

CRM platforms

Job description

Customer Care & Sales Representative — Healthcare

Remote | Full-Time | U.S. Eastern Time

Kavren Technologies is a U.S.-based company that builds and operates a portfolio of healthcare brands, including a national telehealth platform, a primary care clinic in Miami, and plastic and cosmetic surgery services.

Our remote team supports patients across the United States, providing accessible healthcare services and a high-quality patient experience.

About the Role

We are looking for a Customer Care & Sales Representative to assist U.S.-based patients over the phone, answer questions about our healthcare services, and help prospective patients take the next step toward receiving care.

This role combines customer service, patient support, and sales. You will be responsible for delivering an excellent patient experience while helping convert inquiries into scheduled appointments.

We are looking for someone who is friendly, persuasive, patient, and results-oriented, with excellent communication skills and a genuine interest in helping people.

Key Responsibilities

• Patient assistance: Handle inbound and outbound calls with prospective and existing patients, providing friendly and professional support.
• Sales conversion: Explain our healthcare services, address questions and concerns, and guide interested patients toward booking appointments.
• Appointment scheduling: Assist patients with scheduling, confirmations, and follow-ups.
• Customer experience: Build trust, communicate with empathy, and ensure patients feel supported throughout their experience.
• Lead follow-up: Follow up with prospective patients to answer questions and improve conversion rates.
• CRM management: Maintain accurate patient interactions, lead statuses, and follow-up activities in our systems.
• Performance: Meet individual goals for call quality, responsiveness, appointment bookings, and sales conversions.
• Privacy and compliance: Handle patient information confidentially and follow applicable healthcare privacy policies and company procedures.

Must Have

• At least 2 years of experience in customer service, customer care, inside sales, or sales support roles.
• Excellent verbal communication, active listening, and interpersonal skills.
• Strong customer service mindset with the ability to build trust and handle objections professionally.
• Experience assisting customers or prospects over the phone.
• Fluent Spanish and at least intermediate English, written and spoken.
• Comfortable working with CRM systems and other digital communication tools.
• Reliable internet connection and a quiet, professional environment for calls.
• Full availability during U.S. Eastern Time business hours, with morning and afternoon shifts available.

Nice to Have

• Experience in healthcare, telehealth, medical clinics, or patient services.
• Experience working with U.S.-based customers or patients.
• Experience in appointment setting, lead conversion, or phone sales.
• Familiarity with healthcare privacy practices.
• Experience with CRM platforms and call management systems.

What We Offer

• USD $1,000 per month + performance-based commissions.
• Morning and afternoon shifts available during U.S. Eastern Time business hours.

Kavren Technologies is an equal opportunity workplace. We welcome qualified candidates of all backgrounds and do not discriminate based on race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other characteristic protected by law.