Patient Coordinator & Marketing Assistant

InsideOut; Colombia; Hybrid; COP 64,646,000 - 77,433,000; Full time

Job summary

InsideOut is seeking a New Patient Coordinator & Marketing Assistant to drive client acquisition, consultations, and social media for a premier mental health practice. The role blends empathetic intake with assertive sales, guiding prospective clients to book appointments while managing founder’s social media content.

You will work in English, handle inbound leads, collect deposits, and coordinate calendars in a hybrid environment across LATAM/US markets.

Qualifications

• Minimum 2-3 years of strong sales closing or consultative business development experience.
• Basic experience with social media management and video content workflows.
• High proficiency with GoHighLevel (CC360) or similar CRM.
• Deep understanding of HIPAA guidelines and PHI ethics.
• Neutral English accent for US-based clientele.
• Warm, professional, personable communication with a hungry sales mindset.

Responsibilities

• High-EQ discovery, qualification and closing of inbound leads to book consultations.
• Edit and upload founder video content for social media; manage captions and distribution.
• Nurture an inbound pipeline of 120–130 leads per month via calls, email and CRM.
• Enforce upfront fee collection and deposits before appointments.
• Calendar management and EMR handoff with strict scheduling rules.
• No-show mitigation and re-engagement workflows inside the CRM.

Skills

Sales closing

High-touch intake

Social media management

English communication

Fee discussion

Customer empathy

High EQ

Tools

GoHighLevel (CC360)

Job description

Exciting Remote Opportunity! We're Hiring a New Patient Coordinator & Marketing Assistant!

Are you an empathetic, high-trust professional with a strong sales drive? We are looking for an exceptional New Patient Coordinator & Marketing Assistant to manage client acquisition, consultations, and social media for a premier, high-growth mental health practice!

C1 ENGLISH LEVEL IS REQUIRED.

The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: New Patient Coordinator & Marketing Assistant
• Job ID: ANTMIC1R
• Location: LATAM (Preferred) / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (EST)
• Salary: $2000 + (Plus a commission-based incentive structure starting at the 90-day mark)
• Target Start Date: ASAP

About the Client

The client is a premier, high-growth private mental health practice providing top-tier in-person and virtual psychiatry and counseling services across Florida. With locations in Fort Myers, Fort Lauderdale, and Port Charlotte, the practice specializes in evidence-based treatments—including medication management, individual therapy, couples/family counseling, and certified EMDR therapy.

The client differentiates itself through its "Get Better Guarantee" and structured 4-Phase therapeutic process designed to achieve rapid, tangible results. The group is built on a philosophy of "therapy redefined." We do not believe in indefinite therapy without purpose or direction. Our clinicians work toward measurable progress, root-cause identification, and helping clients return to a higher quality of life as efficiently as possible. This unique model rejects the traditional structure of endless, multi-year counseling cycles to instead focus heavily on goal-oriented healing and successful patient discharge.

About the Role

This is a hybrid operational and client acquisition role, acting as the vital first point of contact for individuals seeking mental health support, while also managing the practice's social media presence during downtime. You are an empathetic, high-trust onboarding professional responsible for qualifying inbound leads and confidently closing consultations.

This role requires a rare blend of deep emotional intelligence and aggressive sales capability. You are dealing with individuals often going through their darkest moments; however, your ultimate objective is to act as a closer—ensuring prospective clients feel supported while confidently guiding them to commit financially and book an appointment. Additionally, you will utilize your downtime to manage the founder's social media content, editing and uploading videos to drive client acquisition.

• High-EQ Discovery, Qualification & Closing: Conduct thorough, high-empathy qualifying conversations. Understand client pain points and confidently communicate our unique clinical value proposition to convert callers into consultation appointments.
• Social Media & Content Management (Downtime Operations): Edit and upload video content recorded by the founder via Riverside. Manage basic captions, distribute videos across social media platforms (Facebook, Instagram), and entertain online conversations to drive client acquisition.
• Inbound Pipeline & Nurturing: Manage and actively nurture a pipeline of approximately 120-130 inbound leads per month across phone calls, emails, and GoHighLevel (CC360).
• Upfront Fee Processing (Revenue Protection): Enforce practice booking protocols by successfully collecting all consultation deposits and session payments upfront before an appointment is finalized.
• Calendar Management & EMR Handoff: Manage provider calendars, book patients using strict scheduling rules, and immediately transfer all clinical intake records into the Electronic Medical Record (EMR) system.
• No-Show Mitigation & Re-engagement: Execute rigorous confirmation workflows and design targeted re-engagement workflows inside GoHighLevel to reach back out to unconverted inquiries.

Qualifications & Skills

Experience & Technical Requirements

• Experience: Minimum 2-3 years of strong sales closing, high-touch intake, or consultative business development experience.
• Marketing Skills: Basic experience with social media management, specifically downloading, light editing, and uploading video content.
• Technical Savvy: High proficiency utilizing GoHighLevel (CC360) or similar pipeline CRM software.
• Compliance: Deep understanding of HIPAA guidelines and the medical ethics surrounding protected health information (PHI).
• Must possess a neutral English accent to ensure comfort for US-based clientele.
• Warm, professional, and highly personable communication style.
• "Hungry" sales mentality with the ability to confidently discuss financial commitments and upfront fees without using pressure or manipulation.
• Comfortable balancing deep compassion with operational accountability.