Customer Service Operations Agent (m/f/d)

AUTO1 Group; RAP Caribe; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

AUTO1 Group is seeking a Customer Service Operations Agent to join our team in Colombia. You will handle end-to-end vehicle financing-related processes, supporting customers, banks, and leasing companies with professionalism.

Strong German (C1/C2) and English skills are essential, along with experience using Google Workspace. The role emphasizes independent work and teamwork within a dynamic automotive services environment.

Qualifications

• German language at native level (C1/C2) is required or highly preferred.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.
• Good knowledge of Google Workspace (Sheets, Gmail, Calendar, etc.).
• Experience with the Austrian market is a plus.

Responsibilities

• Monitor the entire process from vehicle purchase to loan settlement, including contract management and document handling.
• Handle inquiries regarding settlement of financed or leased vehicles and related documentation.
• Act as the main point of contact between private customers, banks, and leasing companies.
• Handle customer service tasks via phone and email communications.
• Maintain a positive and solution-oriented attitude to ensure excellent customer service.

Skills

German (C1/C2)

English

Communication

Teamwork

Independence

Education

Commercial/business education

Tools

Google Workspace

Job description

We are looking for a Customer Service Operations Agent (m/f/d) to join our team!

Our Customer Service team is not only the first point of contact for all customer inquiries but also the face of our company. By providing outstanding and unique services, we ensure that customer expectations are consistently exceeded and customer satisfaction remains at the highest level.

With your commitment, enthusiasm, and a passion for the automotive industry, you will help us deliver the best customer service on the market.

Become part of our diverse and motivated Customer Service team, where customer satisfaction always comes first!

AUTO1 Group is Europe's leading digital automotive platform. With our brands AUTO1.com, wirkaufendeinauto.de and Autohero, we are revolutionizing the used car market and developing the best way to buy and sell cars.

Job Description

• Monitor the entire process from vehicle purchase to loan settlement, including contract management, uploading and forwarding contract documents to the relevant departments, handling contract amendments, vehicle deregistration, and other administrative processes required for the further processing of the vehicle.
• Handle customer inquiries regarding the settlement of financed or leased vehicles, as well as any related documentation.
• Act as the main point of contact between private customers, banks, and leasing companies.
• Handle a variety of customer service tasks through both phone and email communication.
• Maintain a positive and solution-oriented attitude while using strong communication skills to ensure excellent customer service

Qualifications

• Completed commercial or business-related education is an advantage.
• Previous experience in vehicle financing is a plus, but career changers are welcome.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and focused in stressful situations.
• Good knowledge of Google Workspace (Sheets, Gmail, Calendar, etc.).
• Excellent German skills at native-speaker level (C1/C2).
• Good English skills.
• Experience with the Austrian market is preferred.

Additional Information

Contact:

[phone]