(fluent German & English, Golf) Customer Support Consultant (LATAM)

SupportYourApp; Bogotá; A distancia; COP 62.757.000 - 97.623.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule: Monday to Friday, 5 AM–1 PM, GMT-3

Fully remote work opportunity

Good bonuses for referrals

Paid training and probation

Work-life balance

Responsive management focused on growth

Descripción de la vacante

A leading Support-as-a-Service company is looking for a Customer Support Consultant in LATAM. The role requires fluent German and English, customer support experience, and knowledge of golf, allowing remote work. The company offers a stable environment with benefits including fixed scheduling, training, and responsive management fostering growth.

Formación

• Excellent German (C1) and English C1.
• Experience in customer support is a must.
• Ability to work collaboratively in a team.
• Personal laptop and stable internet connection required.
• Own a personal laptop (8GB RAM+) with reliable internet.

Responsabilidades

• Providing exceptional customer and technical support.
• Building long-lasting relationships with customers.
• Meeting team KPIs.
• Maintaining knowledge of client products.

Conocimientos

Fluent German (C1)

Fluent English (C1)

Experience in customer support

Interest in golf

Knowledge of golf rules and equipment

Team collaboration

Independent and proactive work

CRM systems

Herramientas

CRM systems

Descripción del empleo

(fluent German & English, Golf) Customer Support Consultant (LATAM)

Join SupportYourApp as a Customer Support Consultant in LATAM. Work from home in a multicultural and multilingual environment and thrive by mastering new skills with our People First management approach. We are a leading Support-as-a-Service company providing secure technical, customer support and CX services for tech companies worldwide.

Responsibilities

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services

What you need to succeed

• Excellent German (C1 for both spoken and written) and English C1
• Experience in customer support is a must
• Interest in golf
• Knowledge of golf rules and golf equipment
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

• Experience working with luxury brands
• Experience with CRM systems

Benefits and Perks

• Fixed schedule: Monday to Friday, 5 AM–1 PM, GMT-3
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management focused on your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and now operate 8 hubs worldwide. We treat our team like our clients, with unlimited care and an individual, positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in providing opportunities and benefits.

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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