Automotive Finance Customer Support Specialist

AUTO1 Group; RAP Caribe; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

AUTO1 Group is seeking a Customer Service Operations Agent to join our team in Colombia. You will handle end-to-end vehicle financing-related processes, supporting customers, banks, and leasing companies with professionalism.

Strong German (C1/C2) and English skills are essential, along with experience using Google Workspace. The role emphasizes independent work and teamwork within a dynamic automotive services environment.

Qualifications

• German language at native level (C1/C2) is required or highly preferred.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.
• Good knowledge of Google Workspace (Sheets, Gmail, Calendar, etc.).
• Experience with the Austrian market is a plus.

Responsibilities

• Monitor the entire process from vehicle purchase to loan settlement, including contract management and document handling.
• Handle inquiries regarding settlement of financed or leased vehicles and related documentation.
• Act as the main point of contact between private customers, banks, and leasing companies.
• Handle customer service tasks via phone and email communications.
• Maintain a positive and solution-oriented attitude to ensure excellent customer service.

Skills

German (C1/C2)

English

Communication

Teamwork

Independence

Education

Commercial/business education

Tools

Google Workspace

Job description

AUTO1 Group is seeking a Customer Service Operations Agent to join our team in Colombia. You will handle end-to-end vehicle financing-related processes, supporting customers, banks, and leasing companies with professionalism.

Strong German (C1/C2) and English skills are essential, along with experience using Google Workspace. The role emphasizes independent work and teamwork within a dynamic automotive services environment.