Customer Service Advisor

Kaplan International; Bogotá ciudad; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Induction

Salesforce training

Career progression

15 days vacation

Descripción de la vacante

Kaplan International in Bogotá is seeking a Junior Client Executive fluent in Spanish and English to drive growth with study abroad agents. You will support administrative processes, manage bookings, and build strong relationships with agents while meeting KPIs.

The role requires 2–5 years of experience, a bachelor's degree, and the ability to work on-site 06:00 a.m. to 03:00 p.m. in Colombia. Training in Salesforce and dealer relations is provided.

Formación

• 2–5 years of related experience.
• Bachelor's degree or equivalent.
• Bilingual English and Spanish required.
• Strong interpersonal and communication skills.

Responsabilidades

• Assist administrative processes and update policies and procedures.
• Handle administrative requests and queries from Account and Regional managers.
• Systematically managing agent bookings in Spanish and English.
• Build and maintain relationships with agents and our customer services team.
• Utilize Salesforce CRM and internal systems to manage bookings.
• Meet KPIs and drive sales targets; handle cancellations and referrals.

Conocimientos

Interpersonal skills

Communication skills

Time management

Multi-tasking

Bilingual English

Spanish language proficiency

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

CRM systems

Descripción del empleo

Job Title Customer Service Advisor Job Description This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners. Kaplan International is looking for an ambitious Junior Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.

Responsibilities

• Assist in administrative process, update and maintain policies and procedures, referrals, payments, database
• Handle administrative requests and queries from Account and Regional managers
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Building and maintaining strong relationships with agents and our customer services team
• Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals
• Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support
• Managing cancellations & postponements
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results
• Prepare and provide quotes developing relationships of both new and existing partners
• Supporting the Account and Regional Manager for the region
• Demonstrating an excellent knowledge of Kaplan International products

Requirements

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
• Be comfortable working to tight deadlines while managing competing priorities
• Bilingual proficiency in English (B2 - C1)
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor's degree or equivalent

Schedule and location 06:00 a.m. to 03:00 p.m. 100% on site

Compensation and Benefits

• Competitive salary
• Induction
• On-going coaching and training in Salesforce and other systems
• Opportunities for career progression include positions as customer service or within our direct and agent sales teams
• 15 days' vacation

Location Bogotá, COL

Employee Type Employee Job Functional Area Sales

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require any adjustments or additional support within the recruitment process, please contact us directly.

About Us Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world. Location Bogotá, COL Employee Type Employee Job Functional Area Sales Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. Kaplan International, the international division of Kaplan Inc., encompasses a range of businesses: a dynamic English-language training provider with 40-plus schools across the globe, a range of Pathways programmes which help international students progress onto degree programs at top-ranked university partners in the U.K., U.S., and Australia, a leading higher education institution in Singapore where more than 18,000 domestic and international students study towards diplomas and degrees and a professional and vocational training operation in Australia and Asia Pacific.