Customer Service Advisor

ALPADIA Language Schools SA; Soacha ciudad; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

Kaplan Languages Group (KLG) seeks an energetic recruitment and client-relationship professional to support student recruitment from Latin America. You will work with Account and Regional Managers to manage agent bookings and communications in Spanish and English.

Ideal candidates combine outbound sales mindset with strong administrative skills, a knack for multi-tasking under tight deadlines, and a solid understanding of international education recruitment channels.

Formación

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
• Be comfortable working to tight deadlines while managing competing priorities
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and handle objections
• Bachelor’s degree or equivalent

Responsabilidades

• Assist in administrative processes, update and maintain policies and procedures, referrals, payments, database
• Handle administrative requests and queries from Account and Regional managers
• Systematically and proactively manage agent bookings, both telephone and email communication in Spanish and English
• Build and maintain strong relationships with agents and our customer services team
• Utilise Salesforce CRM System as well as various internal systems and databases to manage bookings and referrals
• Deal effectively with challenges, resolve complaints, escalate issues to the relevant line managers and provide ongoing customer support
• Support the Account and Regional Manager for the region
• Demonstrate an excellent knowledge of Kaplan International products
• Meet and exceed our KPIs
• Manage sales pipeline to achieve team sales targets and drive results
• Prepare and provide quotes developing relationships with both new and existing partners

Conocimientos

Outreach & recruitment

Account management

Bilingual English/Spanish

Interpersonal communication

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce CRM

Descripción del empleo

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Description

To providesupportstudent recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able todemonstratean awareness of at least one major overseas market.

Key job responsibilities include:

• Assistin administrativeprocess,update andmaintainpolicies and procedures, referrals,payments, database.
• Handle administrative requests and queries fromAccount andRegionalmanagers.
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Buildingandmaintainingstrong relationshipswithagentsand our customer services team.
• UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsandgroupsreferrals.
• Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant linemanagersand providingongoing customer support.
• SupportingtheAccountandRegionalManager for the region.
• Demonstratingan excellent knowledge of Kaplan International products.
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage salespipelineto achieve team sales targets and drive results.
• Prepare and providequotesdeveloping relationshipsofboth new and existing partners.

Qualifications

Minimum Qualifications

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets,
• Be comfortable working totight deadlines while managing competing priorities
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard whenrequired, and through customer objections
• Bachelor’s degree or equivalent

Job Location