Construction Administrative Assistant

Interlix Staffing; Colombia; Remote; COP 36,909,000 - 44,210,000; Full time

Job summary

Interlix Staffing is seeking an administrative assistant for a remote role based in Colombia. You will handle high-volume customer calls and emails, schedule service, process invoices, prepare proposals, and support the team with clerical tasks.

The position emphasizes clear communication, urgency, and effective use of AI tools to enhance efficiency while ensuring accuracy. Work hours align with 7:00 AM–5:00 PM US Eastern Time.

Qualifications

• Customer service experience with strong professional phone skills.
• Clear, respectful, attentive communication with customers.
• Strong sense of urgency and ability to prioritize time-sensitive requests.
• Comfortable handling a high volume of short inbound calls.
• Hands-on experience using AI tools such as Grok, ChatGPT, or similar, with the ability to review output.

Responsibilities

• Handle inbound calls from construction customers requesting service, scheduling, invoices, certificates, and related information.
• Respond to customer emails promptly and maintain a clear inbox.
• Follow up quickly on open questions with dispatch or office for timely ETAs.
• Take messages and guide on spam/solicitations.
• Prepare basic proposals and send daily summaries and status reports.

Skills

Customer service

Phone skills

Time urgency

AI tools familiarity

Gmail/Google Workspace

Tools

Gmail

Google Workspace

Grok/ChatGPT

Job description

Schedule: Full-Time (40 Hours/Week, within a 7:00 AM–5:00 PM US Eastern Time coverage window)

Location: Colombia (Remote)

Compensation: $7/hr ($1,120 monthly)

Company Overview

Our client is a construction subcontractor serving the South Florida market, providing termite soil treatments, concrete washout hauling and recycling, plumbing contracting services, and structural steel. The company works primarily with construction-company customers across Florida, where service requests are frequently same-day or next-day. This role is the front line for customer communication and the administrative support behind it.

Position Overview

The Administrative Assistant will handle inbound customer calls and emails while supporting the team with clerical and administrative work. The role combines customer service and administration in a single seat, responding to construction customers requesting service, scheduling, invoices, certificates, and related information. The ideal candidate is professional and clear on the phone, moves with urgency on time-sensitive requests, and uses AI tools effectively to work faster without sacrificing accuracy.

Key Responsibilities

• Handle frequent inbound calls from construction-company customers requesting service, scheduling, invoices, certificates, and other service-related information
• Manage short, high-volume calls efficiently, often 30 seconds to a minute, recognizing familiar callers and the type of request
• Respond to customer emails promptly and keep the inbox clear throughout working hours
• Drive follow-up quickly on open questions, contacting dispatch or the office for answers such as technician ETAs and getting back to the customer promptly
• Take messages and provide appropriate guidance on spam and solicitation calls
• Prepare basic proposals and send summary and status reports on a daily basis

Assist with accounts receivable follow-up and handle payment-related documents carefully

Organize information and complete general clerical and administrative tasks

Communicate with colleagues in the office to obtain answers and coordinate customer responses

Use AI tools to improve efficiency, accuracy, and written communication, reviewing all output before it goes out

Qualifications

Required Qualifications

• Customer service experience with strong professional phone skills
• Clear, respectful, attentive communication with customers
• Strong sense of urgency, sound judgment, and the ability to prioritize and follow through on time-sensitive requests
• Comfortable handling a high volume of short inbound calls
• Hands-on experience using AI tools such as Grok, ChatGPT, or similar, with the ability to review and take responsibility for the output
• Computer and software proficiency, including Gmail and Google Workspace
• Comfortable learning new systems and communication tools
• Available to work within a 7:00 AM–5:00 PM US Eastern Time coverage window

Preferred Qualifications

• Bilingual Spanish-English communication skills, as some South Florida customers begin calls in Spanish
• Familiarity with QuickBooks or general accounting terminology, including invoices, accounts receivable and payable, and statements of account
• Familiarity with construction software such as Procore
• Prior experience in construction or a related field-service industry
• Experience preparing proposals or customer-facing documentation
• Schedule: Full-Time (40 Hours/Week, within a 7:00 AM–5:00 PM US Eastern Time coverage window)
• Location: Colombia (Remote)
• Compensation: $7/hr ($1,120 monthly)
• Direct points of contact are the company Owner and a senior team member
• Dialpad provides live call transcription and script support as an aid to phone work