Agente Order Entry

Iron Mountain; Ituango; Presencial; COP 21.000.000 - 32.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible work options

Health & retirement plans

Continuous learning

Descripción de la vacante

Iron Mountain is seeking an Order Entry Agent to join our Customer Operations team. You will be the primary liaison for client requests and cases managed in Salesforce CRM, delivering an exceptional service experience.

Collaborate with cross-functional teams to resolve incidents, train users remotely, and ensure end-to-end follow-up. Strong written communication and attention to detail are essential to elevate customer satisfaction and support our process management culture.

Formación

• Minimum 1 year in document management within the company.
• Bachelor-level admin studies or near completion.
• Strong written and verbal communication, analytical skills.
• Proficient in office tools and able to work under pressure.
• Customer journey focus with process improvement exposure.

Responsabilidades

• Manage and resolve client cases via Salesforce Service Cloud.
• Prioritize escalations with end-to-end follow-up.
• Remote user training on services.
• Coordinate with internal operations to ensure service excellence.
• Promote new company technologies in client contacts.

Conocimientos

Customer service

Communication skills

Analytical thinking

Team collaboration

Salesforce Service Cloud

Educación

High school diploma

Technical/Polytechnic training

University student in admin fields

Herramientas

Salesforce Service Cloud

Descripción del empleo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a Agente Order Entry to join our Customer Operations team.

In this role, you’ll play a key part in delivering an exceptional service experience by acting as the primary liaison for critical customer requests and cases through Salesforce CRM. Working collaboratively with cross-functional operational teams, your dedication to resolving incidents and training users will ensure our clients rely on us with complete confidence. Here, your passion for service and analytical skills will directly elevate customer satisfaction while strengthening your career in process management.

What You’ll Do:

• Gestionar y resolver casos: Responder a solicitudes e incidencias de clientes internos y externos en tiempo y forma a través de Salesforce Service Cloud.

• Asegurar la trazabilidad y prioridad: Priorizar reclamos actuando con sentido de urgencia para garantizar un seguimiento de principio a fin.

• Capacitar a los usuarios: Orientar y entrenar a los clientes de forma remota en el uso de los servicios para optimizar sus procesos de negocio.

• Coordinar con áreas internas: Mantener una colaboración constante con las diferentes áreas de operaciones para asegurar la excelencia en el servicio.

• Promover nuevas tecnologías: Identificar oportunidades en cada contacto con el cliente para dar a conocer las herramientas tecnológicas de la compañía.
  

What You’ll Bring:

• Mínimo 1 año de experiencia en procesos de gestión documental dentro de la compañía.

• Título de bachiller, preferiblemente Técnico, Tecnólogo o estudiante universitario de carreras administrativas.

• Alta capacidad de análisis, trabajo en equipo y habilidades de comunicación con excelente redacción.

• Dominio de herramientas ofimáticas y adaptabilidad para trabajar en entornos dinámicos y bajo presión.

• Orientación total a la experiencia del cliente (customer journey) y deseable formación en mejora de procesos.
  

What We Offer:

• Competitive compensation and benefits aligned with experience.

• Flexible work options/alternative work options to support work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.
  

Category: Customer Support