Customer Licensing support

Capgemini; Puerto Bogotá; Hybrid; COP 18,000,000 - 28,000,000; Full time

Benefits offered by this job

Hybrid work model

Training opportunities and learning平台

Job summary

Capgemini is seeking a bilingual Technical Support Engineer in Bogota to provide first and second-level support in English and Spanish. You will troubleshoot networking, hardware, and software issues, document cases, and collaborate with cross-functional teams to resolve complex problems.

Ideal candidates have 1–4 years in technical support, strong English skills, a customer-focused mindset, and the ability to work in a hybrid model in Bogota (2–3 days per week).

Qualifications

• 1-4 years of experience in a technical support role preferred.
• Advanced professional English language skills, fluent in both written and spoken communication.
• Technical knowledge in networking, hardware, and software troubleshooting.
• Customer-oriented mindset with strong problem-solving abilities.

Responsibilities

• Provide first and second-level technical support to clients in English and Spanish.
• Troubleshoot hardware, software, and network issues.
• Document support activities and maintain detailed records of issues and resolutions in our ticketing system.
• Collaborate with cross-functional teams to escalate and resolve complex problems.
• Identify recurring issues and contribute to knowledge base articles and support documentation.
• Maintain and improve customer satisfaction through professional, timely communication.

Skills

Technical support experience

English fluency

Customer focus

Problem-solving

Tools

Ticketing system

Job description

Job DescriptionYour roleAs a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.In this role you will play a key role in:Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issuesDocumenting support activities, maintaining detailed records of issues and resolutions in our ticketing systemCollaborating with cross-functional teams to escalate and resolve complex technical problemsIdentifying recurring issues and contributing to the development of knowledge base articles and support documentationMaintaining and improving customer satisfaction through professional, timely, and effective communicationYour profile1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)Advanced professional English language skills, with fluency in both written and verbal communicationTechnical knowledge in networking, hardware, and software troubleshootingCustomer-oriented mindset with strong problem-solving abilitiesAvailability to hybrid model in Bogota (2 or 3 days per week) M-FWhat you'll love about working hereEmpowering environment : Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.Continuous feedback : We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.Free access to learning platforms : Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.Digital campuses and academy : Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.Career acceleration programs : From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.Job Description - Grade SpecificFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.