Customer Growth Specialist: Outbound & Retention

hosting.com; Sur; Presencial; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

hosting.com is seeking a results-driven sales professional to make proactive outbound calls, manage inbound inquiries, and execute end-to-end campaigns from provided scripts. You will build lasting client relationships and hit weekly and monthly targets.

You’ll collaborate with Support and Retention teams to ensure a consistent customer experience, keep CRM records updated, and identify cross-sell opportunities across hosting, VPS, domains, and website tools.

Formación

• 2+ years in phone-based sales, account management or customer success, ideally in hosting/SaaS/tech.
• Comfortable making a high volume of calls daily with warmth on the phone.
• Consultative sales approach: listen first, then recommend.
• Familiarity with hosting products: shared hosting, VPS, domains, email, etc.
• Strong organizational skills to manage a sales pipeline.
• Experience with CRM and basic sales tools; quick to learn new systems.
• Ability to understand customer business and anticipate needs.

Responsabilidades

• Make proactive outbound calls to existing customers and warm leads.
• Execute sales and retention campaigns end-to-end from scripts and lists.
• Build and maintain client relationships to reduce churn.
• Identify cross-sell opportunities and upsell services (VPS, email, security).
• Handle inbound sales inquiries about upgrading or adding services.
• Follow playbooks to recommend next steps confidently and consistently.
• Keep CRM records accurate with call notes, outcomes, and next steps.
• Collaborate with Support and Retention to ensure a consistent customer experience.
• Report on campaign performance and flag what's working or not.

Conocimientos

2+ years sales

Phone-based sales

Consultative selling

Hosting products knowledge

CRM experience

Pipeline management

Strong communication

Organizational skills

Herramientas

CRM systems

Sales tools

Descripción del empleo

hosting.com is seeking a results-driven sales professional to make proactive outbound calls, manage inbound inquiries, and execute end-to-end campaigns from provided scripts. You will build lasting client relationships and hit weekly and monthly targets.

You’ll collaborate with Support and Retention teams to ensure a consistent customer experience, keep CRM records updated, and identify cross-sell opportunities across hosting, VPS, domains, and website tools.