Customer Success Concierge Lead

ComeHire; Colombia; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

ComeHire in Colombia is seeking a Customer Success professional who elevates the client journey beyond standard support. You will own the end-to-end experience for key accounts, anticipating friction and guiding clients through their lifecycle with grace.

You will leverage HubSpot, Sheets, and Gmail to inform decisions and deliver exceptional service, mapping the first 90 days, coordinating with internal teams, and driving renewals with a VIP touch.

Formación

• 2+ years in a high-end hotel, luxury resort, or premium service environment.
• Proactive, anticipatory customer mindset.
• Technical fluency with HubSpot, Gmail, and Google Sheets.
• Excellent English fluency (C1/C2).

Responsabilidades

• Proactively map the first 90 days for new clients to prevent roadblocks.
• Coordinate internal teams to ensure seamless client setup before move-in.
• Conduct strategic reviews projecting growth 6 months ahead.
• Monitor client health scores in HubSpot and intervene early.
• Advocate for clients and stay ahead on their needs.
• Manage renewals with VIP-level care, ensuring future engagement.
• Identify upsell opportunities aligned with client goals.

Conocimientos

Hospitality experience

Anticipatory instincts

Client relationship management

English fluency (C1/C2)

Herramientas

HubSpot

Gmail

Google Sheets

Descripción del empleo

ComeHire in Colombia is seeking a Customer Success professional who elevates the client journey beyond standard support. You will own the end-to-end experience for key accounts, anticipating friction and guiding clients through their lifecycle with grace.

You will leverage HubSpot, Sheets, and Gmail to inform decisions and deliver exceptional service, mapping the first 90 days, coordinating with internal teams, and driving renewals with a VIP touch.