Manager, Delivery Operations - 11264

Coupa; Bogotá, Distrito Capital; Presencial; COP 213.606.750 - 284.809.000; Jornada completa

Descripción de la vacante

Coupa is seeking a Manager of Delivery Operations in Bogotá to lead a team focused on optimizing the professional services engine. This role involves overseeing the Quote-to-Cash lifecycle, ensuring project accuracy, and managing resource utilization effectively. Candidates should have over 5 years of experience in operations and leadership, along with a strong command of enterprise PSA platforms. Join Coupa and make a global impact on business operations through innovation and efficiency improvements.

Formación

• 5+ years of experience in Professional Services Operations, Resource Management, or PMO.
• Proven experience managing administrative or operational specialists.
• Strong understanding of revenue recognition and margin analysis.

Responsabilidades

• Oversee project setup and administration for accuracy in bill rates and milestones.
• Lead the Project Administration and RMO teams to optimize resource deployment.
• Implement audit cycles for time-entry and expense tracking.
• Design and maintain a Delivery Operations playbook.
• Define and manage operational metrics with the reporting team.

Conocimientos

Professional Services Operations

Resource Management

Project Management Office (PMO)

Operational Scale

Leadership

Enterprise PSA Platforms

Capacity Forecasting

Financial Literacy

Herramientas

NetSuite Suite

ProjectsPro

Certinia

Rocketlane

Descripción del empleo

Overview

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Manager, Delivery Operations at Coupa

We are looking for a high integrity, execution-focused Manager of Delivery Operations to lead the functional team powering our professional services engine. In this role, you will lead the Resource Management Office and the Project Administration team. Your mission is to drive the operational rigor and process enforcement to optimize consultant utilization and ensure revenue predictability. You will manage the end-to-end Quote-to-Cash lifecycle, from initial setup through to final project close out - ensuring it is frictionless, accurate, compliant, and audit-ready.

What You'll Do

• Revenue & Compliance Assurance: Act as the primary gatekeeper for the quote-to-cash flow. You will oversee project set up and administration to drive rigorous accuracy in project set up, bill rates and milestones, eliminating downstream financial friction and revenue leakage
• Utilization optimization: Lead the Project Administration and RMO teams to ensure every billable resource is deployed with precision and speed. You will establish and enforce standard operating procedures for all staffing requests, identifying and resolving ‘bench’ time and under-utilization before they impact the P&L.
• Project lifecycle rigor: Own the integrity of the PSA/ERP system. You will implement strict audit cycles for time-entry and expense tracking to ensure all work performed is captured, approved, and invoice ready without manual intervention
• Operational Process Ownership: Eliminate ad-hoc workflows by designing and maintaining a definitive Delivery Operations playbook. You will hold delivery leaders accountable to operational deadlines, including project hygiene, timecard compliance, and project closures
• Performance Reporting: Partner with the reporting team to define and own the delivery of weekly, monthly, and quarterly operational metrics focused on utilization, timecard compliance, and project delivery status. You will be the steward of project and consultant utilization accuracy for the business

What You Will Bring to Coupa

• Experience: 5+ years of experience in Professional Services Operations, Resource Management, or a PMO environment with a focus on operational scale and discipline
• Proven Leadership: experience managing and developing administrative or operational specialists in a growing environment
• Systems Mastery: proven experience in enterprise PSA platforms (eg NetSuite Suite, ProjectsPro, Certinia, Rocketlane)
• Capacity Forecasting: ability to translate project pipelines into resource demand models, to ensure optimal resourcing management
• Financial Literacy: Strong understanding of revenue recognition, margin analysis, and the mechanics of a billable services organization

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.