Collections Specialist — Customer Success & Negotiation

Iqor; Medellín; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Iqor is seeking a Collections Specialist to resolve customer issues on first contact while delivering consistently positive experiences. The role emphasizes collections, sales interaction, data entry, and adapting to fast‑paced conditions.

The ideal candidate demonstrates 6+ months of customer service or collections experience, strong communication, and the ability to work a flexible schedule. Evening hours and a lucrative bonus structure are noted in the posting.

Qualifications

• 6+ months in customer service or collections.
• Excellent oral communication skills.
• Ability to work a flexible schedule.
• Ability to overcome objections with rebuttals.
• Active listening is essential.
• Adheres to client and company requirements.
• Team oriented and reliable.
• Punctual and time‑managed.
• Self motivated with good discipline.
• Willing to accept feedback.
• Strong problem solving and sales abilities.
• Proficient with computers.

Responsibilities

• Resolve customer issues with first call resolution when possible.
• Deliver customer service that is award‑winning.
• Engage in sales activities and negotiate effectively.
• Enter data and manage documents per customer requirements.
• Multitask while speaking with customers and entering data.
• Use multiple computer applications with client systems.
• Work in a fast paced environment and perform under pressure.
• Be available to work evening hours.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Flexible schedule

Objection handling

Active listening

Client requirements

Team oriented

Punctuality

Time management

Self motivation

Feedback receptiveness

Problem solving

Sales skills

Computer literacy

Education

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent

Job description

Iqor is seeking a Collections Specialist to resolve customer issues on first contact while delivering consistently positive experiences. The role emphasizes collections, sales interaction, data entry, and adapting to fast‑paced conditions.

The ideal candidate demonstrates 6+ months of customer service or collections experience, strong communication, and the ability to work a flexible schedule. Evening hours and a lucrative bonus structure are noted in the posting.