Customer Service Pro — Growth, Training & Great Pay

iQor; Perímetro Urbano Barranquilla; Hybrid; COP 13,392,000 - 20,088,000; Full time

Job summary

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls, listen to understand issues, and provide accurate, efficient responses.

You will work in a dynamic team environment, maintaining empathy and reliability while meeting productivity and quality targets. High school diploma required; flexible schedule including nights and weekends.

Qualifications

• Experience in a transaction-based environment such as a call center or retail.
• Ability to work independently and in a team.
• Predictable and consistent attendance.
• Ability to work nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and communicate clearly with customers.
• Build lasting relationships with clients and team members based on trust.
• Strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Follow instructions for one-call resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Skills

Customer service experience

Empathy

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma

Job description

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls, listen to understand issues, and provide accurate, efficient responses.

You will work in a dynamic team environment, maintaining empathy and reliability while meeting productivity and quality targets. High school diploma required; flexible schedule including nights and weekends.