Agent - #119532

iQor; Perímetro Urbano Barranquilla; Hybrid; COP 13,392,000 - 20,088,000; Full time

Job summary

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls, listen to understand issues, and provide accurate, efficient responses.

You will work in a dynamic team environment, maintaining empathy and reliability while meeting productivity and quality targets. High school diploma required; flexible schedule including nights and weekends.

Qualifications

• Experience in a transaction-based environment such as a call center or retail.
• Ability to work independently and in a team.
• Predictable and consistent attendance.
• Ability to work nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and communicate clearly with customers.
• Build lasting relationships with clients and team members based on trust.
• Strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Follow instructions for one-call resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Skills

Customer service experience

Empathy

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma

Job description

We're excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Consistent attendance is an essential function of the job.