Collections Specialist - Earn Bonuses & Flexible Hours

iQor (branded as iQor CXBPO™); Medellín; Hybrid; COP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Lucrative bonus structure

Potential for raises

Job summary

iQor (branded as iQor CXBPO™) in Medellín is seeking a Collections Specialist to resolve customer issues with first call resolution and ensure a consistently positive customer experience. You will engage in sales and negotiations while handling data entry and multiple client systems.

The role requires 6 months of customer service/collections experience, a flexible schedule, and strong active listening and problem-solving skills.

Qualifications

• Bachelor's Degree or equivalent required (Business Administration or related field preferred).
• Minimum of 6 months customer service/collections experience.
• Ability to work a flexible schedule.
• Ability to overcome customer objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented and reliable.
• Self motivated and receptive to feedback.
• Advanced problem solving skills.
• Sales skills.

Responsibilities

• Delivers award winning customer service.
• Sales and sales negotiation.
• Data entry and document systems per customer requirements.
• Multi-tasking while speaking with customers and data entry.
• Using multiple computer applications with client systems.
• Works in a fast paced environment.
• Works well under pressure.
• Ability to work evening hours.
• Lucrative bonus structure.
• Potential for raises with top performers.
• Performs other duties as assigned.

Skills

Active listening

Sales skills

Objection handling

Reliability

Punctuality

Self motivation

Feedback receptiveness

Team oriented

Problem solving

Education

Bachelor's Degree in Business Administration or related field

Trade/Vocational School certificate

Job description

iQor (branded as iQor CXBPO™) in Medellín is seeking a Collections Specialist to resolve customer issues with first call resolution and ensure a consistently positive customer experience. You will engage in sales and negotiations while handling data entry and multiple client systems.

The role requires 6 months of customer service/collections experience, a flexible schedule, and strong active listening and problem-solving skills.