Collections Specialist - #118737

iQor (branded as iQor CXBPO™); Medellín; Hybride; COP 12 000 000 - 18 000 000; Plein temps

Avantages offerts par ce poste

Lucrative bonus structure

Potential for raises

Résumé du poste

iQor (branded as iQor CXBPO™) in Medellín is seeking a Collections Specialist to resolve customer issues with first call resolution and ensure a consistently positive customer experience. You will engage in sales and negotiations while handling data entry and multiple client systems.

The role requires 6 months of customer service/collections experience, a flexible schedule, and strong active listening and problem-solving skills.

Qualifications

• Bachelor's Degree or equivalent required (Business Administration or related field preferred).
• Minimum of 6 months customer service/collections experience.
• Ability to work a flexible schedule.
• Ability to overcome customer objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented and reliable.
• Self motivated and receptive to feedback.
• Advanced problem solving skills.
• Sales skills.

Responsabilités

• Delivers award winning customer service.
• Sales and sales negotiation.
• Data entry and document systems per customer requirements.
• Multi-tasking while speaking with customers and data entry.
• Using multiple computer applications with client systems.
• Works in a fast paced environment.
• Works well under pressure.
• Ability to work evening hours.
• Lucrative bonus structure.
• Potential for raises with top performers.
• Performs other duties as assigned.

Connaissances

Active listening

Sales skills

Objection handling

Reliability

Punctuality

Self motivation

Feedback receptiveness

Team oriented

Problem solving

Formation

Bachelor's Degree in Business Administration or related field

Trade/Vocational School certificate

Description du poste

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Collections Specialist is responsible to resolve the customer’s problem with first call resolution and ensuring that our customer's experience is consistently positive.

Responsibilities:

• Delivers award winning customer service.
• Sales and sales negotiation
• Data entry and document systems per customer requirements.
• Multi-tasking speaking with customers with data entry .
• Using multiple computer applications with client systems .
• Works in a fast pace environment .
• Works well under pressure.?
• Ability to work evening hours.
• Lucrative bonus structure.
• potential for raises with top performers.?
• Performs other duties as assigned.

Skills Requirements:

• Minimum of 6 months customer service/collections experience.
• Ability to work a flexible schedule
• Ability to overcome customer’s objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented.
• Reliable and punctual.
• Self motivated.
• Must be receptive to feedback.
• Advanced problem solving skills.
• Sales skills.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.