Client Success & Solutions Specialist

INFUSE; Bogotá; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

INFUSE is seeking a Customer Service Representative to join our team in Bogotá. You will strengthen client relationships, ensure timely delivery of solutions, and support internal teams to exceed client expectations across diverse industries.

This role offers growth within a dynamic, global demand generation company that values employee satisfaction and collaborative teamwork. The position emphasizes hands-on service, proactive problem-solving, and cross-functional coordination.

Formación

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Excellent written and verbal communication with attention to detail.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Empathetic understanding of client needs and proactive solution skills.

Responsabilidades

• Build and maintain strong, long-lasting client relationships
• Ensure timely and successful delivery of solutions per client needs
• Communicate progress of initiatives to internal and external stakeholders
• Identify opportunities within the territory and collaborate with sales teams
• Assist with challenging client requests or issue escalations as needed
• Support administrative tasks and data entry as required

Conocimientos

Strong communication

Interpersonal skills

Multitasking

Customer relationship

Problem solving

Descripción del empleo

INFUSE is seeking a Customer Service Representative to join our team in Bogotá. You will strengthen client relationships, ensure timely delivery of solutions, and support internal teams to exceed client expectations across diverse industries.

This role offers growth within a dynamic, global demand generation company that values employee satisfaction and collaborative teamwork. The position emphasizes hands-on service, proactive problem-solving, and cross-functional coordination.