SaaS Customer Support Representative

Emapta Global; Bogotá; Híbrido; COP 27.900.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 days work week

20 vacation days

Laptop provided

Exposure to global clients

Diverse work environment

Upskilling through Emapta Academy

Descripción de la vacante

Emapta Latam is seeking a SaaS Customer Support Representative to deliver exceptional client experiences while supporting workforce compliance solutions for global customers. You will handle inquiries across our SaaS platform and manage ownership of key accounts in a fast-scaling environment.

Ideal candidates bring 1–3 years of customer support experience, strong written and verbal communication, and a proactive, ownership-driven mindset to resolve complex issues and elevate client satisfaction.

Formación

• 1 to 3 years of relevant experience in customer support.
• Technical knowledge relevant to SaaS customer support environments.
• Strong written and verbal communication skills.
• Ability to manage client interactions with professionalism and clarity.
• Experience handling customer issues with ownership and accountability.

Responsabilidades

• Provide customer support across SaaS platform inquiries and concerns.
• Deliver Level 2 support for more complex technical and account-related issues.
• Maintain ownership of key client accounts, ensuring consistent service quality and resolution.

Conocimientos

Customer support experience

SaaS platform knowledge

Communication skills

Descripción del empleo

Transform Workforce Compliance Through Seamless Customer Experience

The SaaS Customer Support Representative plays a critical role in delivering exceptional client experiences within a fast-scaling global SaaS business. You will support workforce compliance solutions that power high-risk industries, while building a long-term career with Emapta in a premium, growth-focused environment designed for high-performing professionals.

Snapshot

• 5 days work week
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Ideal Candidate

You are a customer-focused professional who thrives in structured, high-impact environments. You bring both technical understanding and strong communication skills, allowing you to confidently support clients using SaaS platforms while maintaining ownership of key accounts.

Qualifications

• 1 to 3 years of relevant experience in customer support
• Technical knowledge relevant to SaaS customer support environments
• Strong written and verbal communication skills
• Ability to manage client interactions with professionalism and clarity
• Experience handling customer issues with ownership and accountability

Responsibilities

• Provide customer support across SaaS platform inquiries and concerns
• Deliver Level 2 support for more complex technical and account-related issues
• Maintain ownership of key client accounts, ensuring consistent service quality and resolution

About the Client

Our client is an Australian-based technology company founded in 2013, delivering a cloud-based workforce compliance and credentialing platform. Through its innovative Skills Passport, they empower workers and organizations with real-time, verified data on qualifications, licenses, and competencies. Serving industries such as energy, mining, healthcare, and manufacturing, our client enables organizations to reduce compliance risk, streamline onboarding, and lower administrative costs by up to 70%. With a presence across 25 countries and a rapidly growing global user base, the company is redefining how workforce data is managed and trusted across industries.

Join the Top 1% Talent. A better career. A better life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 12,000 talented professionals, Emapta continues to set new standards in the industry.