Client Ops Supervisor — Billing & Budget Lead

Publicis Groupe; Bogotá; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

Publicis Global Delivery (PGD) in Bogotá seeks an Associate Media Supervisor L4 to actively support and lead the financial and billing operations for key LATAM accounts. You will supervise a mid-size team, drive invoicing, budget tracking, and reporting, while ensuring timely delivery, accuracy, and SLA adherence.

Collaboration, onboarding, and process documentation are core parts of the role. This position offers growth within a dynamic, data-driven environment that combines creativity and

Qualifications

• Outstanding communication.
• Attention to detail and accuracy.
• Shows initiative.
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Continuously learning.
• Collaborating with others.
• Strong problem-solving and analytical skills.
• Self-sufficiency.
• Microsoft Office: Advanced Excel.
• Leadership experience.

Responsibilities

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations (D/Cs), Client Invoice Creation & Draft Billing Report.
• Leads and oversees the creation of Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker.
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart.
• Leads onboarding for new team members.
• Supports documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantee operational excellence, adopt processes standards.
• Execute 1:1 meeting with the team to identify opportunities, gaps and develop an action plan.
• Give appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities and success.

Skills

Outstanding Communication

Attention to detail

Initiative

Organizational skills

Continuous learning

Collaboration

Problem-solving

Self sufficiency

Advanced Excel

Leadership experience

Job description

Publicis Global Delivery (PGD) in Bogotá seeks an Associate Media Supervisor L4 to actively support and lead the financial and billing operations for key LATAM accounts. You will supervise a mid-size team, drive invoicing, budget tracking, and reporting, while ensuring timely delivery, accuracy, and SLA adherence.

Collaboration, onboarding, and process documentation are core parts of the role. This position offers growth within a dynamic, data-driven environment that combines creativity and