Client Ops Associate Supervisor

Publicis Groupe; Bogotá; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

Publicis Global Delivery (PGD) in Bogotá seeks an Associate Media Supervisor L4 to actively support and lead the financial and billing operations for key LATAM accounts. You will supervise a mid-size team, drive invoicing, budget tracking, and reporting, while ensuring timely delivery, accuracy, and SLA adherence.

Collaboration, onboarding, and process documentation are core parts of the role. This position offers growth within a dynamic, data-driven environment that combines creativity and

Qualifications

• Outstanding communication.
• Attention to detail and accuracy.
• Shows initiative.
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Continuously learning.
• Collaborating with others.
• Strong problem-solving and analytical skills.
• Self-sufficiency.
• Microsoft Office: Advanced Excel.
• Leadership experience.

Responsibilities

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations (D/Cs), Client Invoice Creation & Draft Billing Report.
• Leads and oversees the creation of Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker.
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart.
• Leads onboarding for new team members.
• Supports documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantee operational excellence, adopt processes standards.
• Execute 1:1 meeting with the team to identify opportunities, gaps and develop an action plan.
• Give appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities and success.

Skills

Outstanding Communication

Attention to detail

Initiative

Organizational skills

Continuous learning

Collaboration

Problem-solving

Self sufficiency

Advanced Excel

Leadership experience

Job description

Company description

At Publicis Global Delivery (PGD), we're the talent powerhouse behind Publicis Groupe, the world's largest communications network. We connect exceptional talent with some of the most recognized brands across the globe, helping them drive innovation through data, creativity, and technology.

In LATAM, we're a community of more than 1,700 passionate professionals who love learning, collaborating, and pushing boundaries. If you're looking for a place where your ideas matter and your growth is a priority, we'd love to meet you.

We Move People, and People Move Us.

Overview

The Associate Media Supervisor L4 actively supports and leads the operation of a wide range of financial and billing processes for clients/agencies that include different levels of complexity, always looking for efficiency, precision, and the minimum level of error possible

Responsibilities

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations (D/Cs), Client Invoice Creation & Draft Billing Report
• Leads and oversees the creation of Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart
• Leads onboarding for new team members.
• Support documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantee operational excellence, adopt processes standards
• Execute 1:1 meeting with the team to identify opportunities, gaps and develop an action plan
• Give appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities and success

Qualifications

• Outstanding Communication
• Attention to detail & accuracy
• Initiative
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Continuous learning
• Collaborating with others
• Strong problem-solving and analytical skills
• Self sufficiency
• Microsoft Office: Advanced Excel
• Leadership experience