Client Ops Supervisor: Billing, Budgets & Leadership

Publicis Groupe ANZ; Bogotá; Hybrid; COP 100,440,000 - 145,080,000; Full time

Job summary

Publicis Global Delivery, part of Publicis Groupe, seeks an Associate Media Supervisor L4 in Bogotá to lead and optimize billing and financial workflows for key accounts.

You will drive budget tracking, monthly reports, onboarding and documentation efforts while maintaining high SLAs and operational excellence across teams.

Qualifications

• Excellent communication and collaboration skills.
• Strong attention to detail and accuracy.
• Proactive with the ability to manage priorities and deadlines.
• Excellent organizational and time-management abilities.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to collaborate effectively across teams.
• Strong analytical and problem-solving capabilities.
• Self-driven and able to work independently.
• Demonstrated leadership experience in a mid-size team.

Responsibilities

• Supports Onshore operations from a senior functional perspective and oversees the execution of a mid-size team for mid/high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations, Client Invoice Creation & Draft Billing Report.
• Leads and oversees Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker.
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart.
• Oversees onboarding for new team members.
• Supports documentation efforts for the craft.
• Ensures SLAs and accounts evolution, supports critical tasks, and enforces process standards.
• Conducts 1:1 meetings to identify opportunities, gaps and action plans.
• Provides feedback to Directors about team needs and successes.

Skills

Communication

Detail-oriented

Initiative

Organization

Continuous learning

Teamwork

Problem solving

Self-sufficiency

Leadership

Tools

Excel

Job description

Company description

At Publicis Global Delivery (PGD), we're the talent powerhouse behind Publicis Groupe, the world's largest communications network. We connect exceptional talent with some of the most recognized brands across the globe, helping them drive innovation through data, creativity, and technology.

In LATAM, we're a community of more than 1,700 passionate professionals who love learning, collaborating, and pushing boundaries. If you're looking for a place where your ideas matter and your growth is a priority, we'd love to meet you.

We Move People, and People Move Us.

Overview

The Associate Media Supervisor L4 actively supports and leads the operation of a wide range of financial and billing processes for clients/agencies that include different levels of complexity, always looking for efficiency, precision, and the minimum level of error possible

Responsibilities

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations (D/Cs), Client Invoice Creation & Draft Billing Report
• Leads and oversees the creation of Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart
• Leads onboarding for new team members.
• Support documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantee operational excellence, adopt processes standards
• Execute 1:1 meeting with the team to identify opportunities, gaps and develop an action plan
• Give appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities and success

Qualifications

• Outstanding Communication
• Attention to detail & accuracy
• Initiative
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Continuous learning
• Collaborating with others
• Strong problem-solving and analytical skills
• Self sufficiency
• Microsoft Office: Advanced Excel
• Leadership experience