Client Delivery Support

Xerox Corporation; Bogotá ciudad; Híbrido; COP 89.280.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible culture

Collaborative environment

Healthy work-life balance

Descripción de la vacante

Xerox Holdings Corporation in Bogote1, Colombia seeks a Client Delivery Support (CDS) professional to manage daily service delivery operations and customer accounts, ensuring contractual service levels and client satisfaction.

The role requires a Bachelor’s degree or technical studies in Administration/Systems, 4+ years in service delivery or customer-facing roles, strong communication, data analysis, and experience with reporting tools such as MS Office, CRM systems, and Power BI.

Formación

• Bachelor’s degree or technical studies in Administration, Systems, or related field is required.
• Experience in service delivery, operations, or customer-facing roles is preferred.
• Strong communication skills and ability to manage multiple stakeholders.
• Experience with reporting, data analysis, and performance metrics tracking.

Responsabilidades

• Manage daily operations of post-implementation managed services and customer accounts.
• Oversee install base accuracy, hardware orders, consumables, and billing processes.
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management.
• Maintain strong communication with clients and manage action logs and service reviews.
• Collaborate with internal teams and partners to resolve issues and improve service delivery.
• Ensure and control account profitability and operational cost.

Conocimientos

Strong communication

Stakeholder management

Data analysis

Multitasking

Educación

Bachelor’s degree or technical studies in Administration, Systems, or related field

Herramientas

MS Office

CRM systems (D365/Salesforce)

Power BI

Descripción del empleo

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Lexmark a Subsidiary of Xerox Corporation

Overview:

The legal entity, Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years and is currently seeking a Client Delivery Support (CDS). As a Client Delivery Support (CDS) professional, you will be responsible for managing day-to-day service delivery, customer operations, and ensuring service excellence aligned with contractual agreements while driving high customer satisfaction.

Benefits We Offer:

• A culture that offers flexibility and a healthy work-life balance
• Collaborative and inclusive work environment

What You’ll Do:

• Manage daily operations of post-implementation managed services and customer accounts
• Oversee install base accuracy, hardware orders, consumables, and billing processes
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management
• Maintain strong communication with clients and manage action logs and service reviews
• Collaborate with internal teams and partners to resolve issues and improve service delivery
• Ensure and control account profitability and operational cost

What You Need To Succeed:

• Bachelor’s degree or technical studies in Administration, Systems, or related field
• 4+ years of experience in service delivery, operations, or customer-facing roles
• Strong communication skills and ability to manage multiple stakeholders
• Experience with reporting, data analysis, and performance metrics tracking
• Knowledge of tools such as MS Office, CRM systems (e.g., D365/Salesforce), and Power BI is a plus

How We Set You Up For Success:

• Access to tools and systems required for effective service delivery
• Continuous learning and collaboration in a global team environment