Senior ServiceNow Technical Consultant / Tech Lead

COES Enterprise Services Colombia S.A.S.; Cundinamarca; Hybrid; COP 279,520,000 - 372,694,000; Full time

Job summary

DXC Technology Inc. is seeking an experienced ServiceNow consultant to lead enterprise implementations and support services across LATAM. You will design, develop, and integrate ServiceNow modules, mentor teams, and collaborate with clients to define requirements and architecture.

Advanced Spanish and strong consulting mindset are preferred, with CSA certification and ITIL knowledge a plus. The role offers in-person collaboration with flexible options and multinational exposure.

Qualifications

• 5–7+ years of IT experience.
• 5+ years of ServiceNow consulting and implementation experience.
• Proven experience leading technical implementation and support teams.
• CSA certification mandatory.
• Experience in ITSM, ITOM, and CMDB across core modules.

Responsibilities

• Lead technical teams responsible for ServiceNow implementations and support services.
• Provide technical guidance, mentoring, and governance throughout project lifecycles.
• Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments.
• Collaborate with clients to define business requirements and solution architecture.
• Configure and customize the full ServiceNow ITSM suite (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, Asset).
• Develop integrations with external systems using REST, SOAP, APIs, and MID Servers.
• Design and enhance ServiceNow portals and digital experiences.

Skills

ServiceNow development

ITSM

ITOM

Solution architecture

Stakeholder management

REST/SOAP/APIs

Portal/UI development

Team leadership

Education

CSA – Certified System Administrator

ITIL Foundation

CAD / CIS-ITSM / CIS-Discovery Certifications

Tools

Now Assist

Job description

Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Key Responsibilities

• Lead technical teams responsible for ServiceNow implementations and support services
• Provide technical guidance, mentoring, and governance throughout project lifecycles
• Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments
• Collaborate with clients to define business requirements and solution architecture
• Configure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modules
• Implement and support ITOM capabilities with emphasis on Observability
• Develop and manage integrations with external systems using REST, SOAP, APIs, and MID Servers
• Design and enhance ServiceNow portals and digital experiences
• Support CMDB governance, architecture, and continuous improvement initiatives
• Develop workflows, automations, and process orchestration using Flow Designer and platform capabilities
• Participate in presales activities, solution definition, effort estimation, and proposal support
• Support Agile delivery methodologies and continuous improvement initiatives

Required Qualifications

• 5–7+ years of overall IT experience
• 5+ years of strong ServiceNow consulting and technical implementation experience
• Proven experience leading technical implementation and support teams
• CSA (Certified System Administrator) – Mandatory
• Strong experience in: ServiceNow platform development and scripting
• ITSM implementation, configuration, and customization across all core modules
• ITOM implementation and support
• ServiceNow Observability Integrations (REST, SOAP, APIs, MID Server)
• Portal/UI development
• CMDB architecture, governance, and administration
• Workflow and automation design

Preferred Certifications

• ITIL Foundation Certification (highly desirable)
• Certified Application Developer (CAD)
• CIS-ITSM
• CIS-Discovery
• CIS-Service Mapping
• CIS-Event Management
• CIS-Data Foundations
• CSM or other ServiceNow professional certifications

Preferred Skills

• Technical leadership and team management capabilities
• Strong consulting mindset and customer-facing experience
• Solution architecture and enterprise design experience
• Exposure to Now Assist and Agentic AI capabilities
• Experience working in large-scale digital transformation programs
• Excellent problem-solving and stakeholder management skills
• Experience working in multicultural and distributed LATAM environments

Additional Requirements

• Must be based in Chile or Colombia, or willing to relocate
• Experience working in multinational delivery organizations
• Advanced Spanish required
• English proficiency strongly preferred

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.