Client Delivery Specialist — SLA & Service Excellence

Xerox Corporation; Bogotá ciudad; Híbrido; COP 89.280.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible culture

Collaborative environment

Healthy work-life balance

Descripción de la vacante

Xerox Holdings Corporation in Bogote1, Colombia seeks a Client Delivery Support (CDS) professional to manage daily service delivery operations and customer accounts, ensuring contractual service levels and client satisfaction.

The role requires a Bachelor’s degree or technical studies in Administration/Systems, 4+ years in service delivery or customer-facing roles, strong communication, data analysis, and experience with reporting tools such as MS Office, CRM systems, and Power BI.

Formación

• Bachelor’s degree or technical studies in Administration, Systems, or related field is required.
• Experience in service delivery, operations, or customer-facing roles is preferred.
• Strong communication skills and ability to manage multiple stakeholders.
• Experience with reporting, data analysis, and performance metrics tracking.

Responsabilidades

• Manage daily operations of post-implementation managed services and customer accounts.
• Oversee install base accuracy, hardware orders, consumables, and billing processes.
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management.
• Maintain strong communication with clients and manage action logs and service reviews.
• Collaborate with internal teams and partners to resolve issues and improve service delivery.
• Ensure and control account profitability and operational cost.

Conocimientos

Strong communication

Stakeholder management

Data analysis

Multitasking

Educación

Bachelor’s degree or technical studies in Administration, Systems, or related field

Herramientas

MS Office

CRM systems (D365/Salesforce)

Power BI

Descripción del empleo

Xerox Holdings Corporation in Bogote1, Colombia seeks a Client Delivery Support (CDS) professional to manage daily service delivery operations and customer accounts, ensuring contractual service levels and client satisfaction.

The role requires a Bachelor’s degree or technical studies in Administration/Systems, 4+ years in service delivery or customer-facing roles, strong communication, data analysis, and experience with reporting tools such as MS Office, CRM systems, and Power BI.