Client Delivery Support - Billing

Xerox; Bogotá; On-site; COP 107,227,107 - 160,840,660; Full time

Benefits offered by this job

Flexibility and healthy work-life balance

Collaborative and inclusive work environment

Job summary

Xerox in Bogotá is seeking a Client Delivery Support professional to manage service delivery and customer operations. This role involves ensuring high customer satisfaction while overseeing daily operations, billing processes, and performance metrics.

The ideal candidate possesses a Bachelor's degree and over 4 years of relevant experience, along with strong communication and analytical skills. The position offers a culture that promotes work-life balance and collaboration.

Qualifications

• 4+ years of experience in service delivery, operations, or customer-facing roles.
• Ability to manage multiple stakeholders.

Responsibilities

• Manage daily operations of post-implementation managed services and customer accounts.
• Ensure SLA compliance through reporting and escalation management.
• Maintain strong communication with clients.

Skills

Strong communication skills

Experience with reporting

Data analysis

Performance metrics tracking

Education

Bachelor's degree or technical studies in Administration, Systems, or related field

Tools

MS Office

CRM systems (e.g., D365/Salesforce)

Power BI

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Lexmark a Subsidiary of Xerox Corporation

Overview

The legal entity, Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years and is currently seeking a Client Delivery Support (CDS). As a Client Delivery Support (CDS) professional, you will be responsible for managing day‑to‑day service delivery, customer operations, and ensuring service excellence aligned with contractual agreements while driving high customer satisfaction.

Benefits We Offer

• A culture that offers flexibility and a healthy work‑life balance
• Collaborative and inclusive work environment

What You’ll Do

• Manage daily operations of post‑implementation managed services and customer accounts
• Oversee install base accuracy, hardware orders, consumables, and billing processes
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management
• Maintain strong communication with clients and manage action logs and service reviews
• Collaborate with internal teams and partners to resolve issues and improve service delivery
• Ensure and control account profitability and operational cost

What You Need To Succeed

• Bachelor’s degree or technical studies in Administration, Systems, or related field
• 4+ years of experience in service delivery, operations, or customer‑facing roles
• Strong communication skills and ability to manage multiple stakeholders
• Experience with reporting, data analysis, and performance metrics tracking
• Knowledge of tools such as MS Office, CRM systems (e.g., D365/Salesforce), and Power BI is a plus

How We Set You Up For Success

• Access to tools and systems required for effective service delivery
• Continuous learning and collaboration in a global team environment