Client Delivery Lead: Service Excellence & SLA

Xerox; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible culture and work-life balance

Collaborative and inclusive work 환경

Descripción de la vacante

Lexmark a Subsidiary of Xerox Corporation seeks a Client Delivery Support professional to manage day-to-day service delivery for post-implementation managed services and customer accounts.

You will oversee installation base accuracy, hardware orders, consumables, and billing, monitor performance metrics, ensure SLA compliance, and collaborate with internal teams to improve service delivery while maintaining profitability.

Formación

• Bachelor’s degree in Administration, Systems, or related field
• 4+ years of experience in service delivery, operations, or customer-facing roles
• Strong communication skills and ability to manage multiple stakeholders
• Experience with reporting, data analysis, and performance metrics tracking
• Knowledge of tools such as MS Office, CRM systems (e.g., D365/Salesforce), and Power BI is a plus

Responsabilidades

• Manage daily operations of post-implementation managed services and customer accounts
• Oversee install base accuracy, hardware orders, consumables, and billing processes
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management
• Maintain strong communication with clients and manage action logs and service reviews
• Collaborate with internal teams and partners to resolve issues and improve service delivery
• Ensure and control account profitability and operational cost

Conocimientos

Communication skills

Stakeholder management

Data analysis

Reporting

Educación

Bachelor’s degree in Administration, Systems, or related field

Herramientas

MS Office

CRM systems (D365/Salesforce)

Power BI

Descripción del empleo

Lexmark a Subsidiary of Xerox Corporation seeks a Client Delivery Support professional to manage day-to-day service delivery for post-implementation managed services and customer accounts.

You will oversee installation base accuracy, hardware orders, consumables, and billing, monitor performance metrics, ensure SLA compliance, and collaborate with internal teams to improve service delivery while maintaining profitability.