Senior Application Support Delivery Manager

Xebia; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Xebia in Bogotá seeks an experienced Application Support Manager to lead the delivery of application support and managed services for critical business applications. You will ensure service stability, drive operational excellence, and supervise cross-functional support teams while maintaining high service levels.

The role requires extensive experience managing L1, L2, and L3 support, ITIL processes, and incident management in enterprise environments, with a focus on continuous improvement and

Formación

• Combined 12+ years in Application Support or Managed Services.
• Proven leadership of L1/L2/L3 teams including QA engineers.
• Strong knowledge of ITIL Incident, Problem, Change, Release Management.

Responsabilidades

• Own end-to-end application support service delivery.
• Lead L2/L3 developers, QA engineers, and L1 support teams.
• Coordinate Major Incident bridges and cross-team resolution.
• Oversee transitions from vendors to steady-state operations.
• Manage SLA/KPI performance and operational dashboards.
• Drive continuous improvement, automation, and AI adoption.

Conocimientos

Leadership

ITIL processes

Incident management

Stakeholder management

Communication

On-call support

Descripción del empleo

Xebia in Bogotá seeks an experienced Application Support Manager to lead the delivery of application support and managed services for critical business applications. You will ensure service stability, drive operational excellence, and supervise cross-functional support teams while maintaining high service levels.

The role requires extensive experience managing L1, L2, and L3 support, ITIL processes, and incident management in enterprise environments, with a focus on continuous improvement and