Bilingual Tech Support Specialist (EN/FR)

Atlantic Quantum Innovations; Perímetro Urbano Barranquilla; A distancia; COP 26.784.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct contract

Paid training

Career growth opportunities

Multicultural work environment

Professional development programs

Competitive compensation package

Excellent workplace culture

Descripción de la vacante

Atlantic Quantum Innovations seeks a Technical Support Representative to assist customers with technical inquiries in English and French from Barranquilla. You will diagnose issues and guide users via phone, chat, or email, delivering friendly, solution-oriented support.

Responsibilities include documenting interactions, escalating complex cases as needed, and maintaining a high level of customer satisfaction in a fast-paced environment. High school diploma and full-time availability required.

Formación

• B2+ level in English and B1+ in French required.
• Strong troubleshooting and analytical abilities.
• Excellent communication and customer service mindset.

Responsabilidades

• Diagnose and resolve customer technical issues.
• Assist users through phone, chat, or email support channels.
• Escalate complex cases when required.
• Document interactions accurately.
• Deliver a positive customer experience during every interaction.
• Follow established procedures and technical guidelines.

Conocimientos

English proficiency (B2+)

French proficiency (B1+)

Troubleshooting

Analytical thinking

Communication skills

Customer service orientation

Educación

High School Diploma

Descripción del empleo

Atlantic Quantum Innovations seeks a Technical Support Representative to assist customers with technical inquiries in English and French from Barranquilla. You will diagnose issues and guide users via phone, chat, or email, delivering friendly, solution-oriented support.

Responsibilities include documenting interactions, escalating complex cases as needed, and maintaining a high level of customer satisfaction in a fast-paced environment. High school diploma and full-time availability required.