Bilingual Customer Support Pro (EN/ES) – E‑Commerce

Resolv Global; Tubará; On-site; COP 34,286,000 - 41,905,000; Full time

Job summary

Resolv Global is seeking a bilingual customer service specialist to join our on-site Barranquilla team. You will assist online shoppers with product questions, sizing, orders, returns, and website issues, speaking fluent English and Spanish.

You should be comfortable navigating CRM and order management tools, handling multiple inquiries, and delivering friendly, solution-oriented support in a fast-paced environment.

Qualifications

• Previous customer service experience in e-commerce or call centers.
• Fluent in English and Spanish, written and spoken.
• Strong computer and web navigation skills.
• Able to manage multiple inquiries with accuracy.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide product information, sizing, orders, returns, and exchanges.
• Resolve website navigation, checkout, and tracking issues.
• Escalate complex issues while preserving a positive customer experience.
• Maintain accurate customer records.
• Collaborate with team to improve service.

Skills

Bilingual English/Spanish

Customer service

Clear communication

Problem solving

CRM familiarity

Tools

CRM software

Order management systems

Job description

Resolv Global is seeking a bilingual customer service specialist to join our on-site Barranquilla team. You will assist online shoppers with product questions, sizing, orders, returns, and website issues, speaking fluent English and Spanish.

You should be comfortable navigating CRM and order management tools, handling multiple inquiries, and delivering friendly, solution-oriented support in a fast-paced environment.