Bilingual Customer Expert, Inglés B2, Presencial Bogotá Connecta? BN

Teleperformance Colombia; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

42 hours per week

Bogotá Connecta workplace

Gaming Arena access

Employee fund benefits

Indefinite-term contract

Job summary

Teleperformance Colombia is seeking a Bilingual Customer Expert to join our Bogotá Connecta team. You will respond to inquiries, provide friendly guidance, and deliver effective solutions across service scenarios, aiming for a smooth, positive customer experience.

We value bilingual communicators (Spanish and English at B2 level), a proactive problem-solving attitude, and meticulous handling of information. This full-time, on-site role offers growth within a global leader in digital services.

Qualifications

• Customer-focused professional with a passion for helping others.
• Clear communicator with friendly, confident tone.
• Bilingual in English (B2 level) and Spanish.
• Detail-oriented and discreet with information handling.
• Team player with proactive problem-solving mindset.

Responsibilities

• Respond to customer inquiries and provide clear guidance.
• Offer effective solutions across service scenarios.
• Understand customer needs and ensure a smooth experience.
• Handle information responsibly and maintain professionalism.

Skills

Customer focus

Clear communication

Bilingual English

Problem solving

Detail oriented

Team player

Job description

Were looking for a Bilingual Customer Expert to join our team in BOGOTÁ CONNECTA (Ac. 26 92-32). In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Lets Talk About Benefits:

• Work schedules of 42 hours per week*, designed to support work-life balance.
• TRN Tuesday-Saturday 8am- 5pm ( 2 weeks) / OPS Range between 7am-6pm (2 Days off) Salary 2´315.000+ bonuses Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.
• *Terms and conditions apply.
• Lugar de Trabajo BOGOTÁ CONNECTA [Ac. 26 92-32]

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. Make a difference with the TOP Team!