Bilingual Front-End Collections Specialist

Scotiabank; Bogotá, Distrito Capital; On-site; COP 30,000 - 40,000; Full time

Job summary

A leading financial institution in Bogotá seeks a ScotiaHelps Advisor to maximize collection recoveries on credit products. The role requires conducting follow-ups on accounts in arrears, advising clients on payment solutions, and managing outbound and inbound calls across multiple countries. Candidates need a year of experience in a call center, strong communication and negotiation skills, and familiarity with banking systems. The focus is on achieving optimal delinquency ratios and maintaining strong customer relationships.

Qualifications

• 1 year of work experience in Call Center (Customer Service, Marketing, Collection).
• Familiarity with Windows and ability to work within Windows based programs.
• Knowledge of the Bank's retail & Small Business Collections Policies.

Responsibilities

• Maximize collection recoveries on assigned Credit Products.
• Conduct timely collection follow-up and manage inbound and outbound calls.
• Advise customers on suitable payment solution schemes.

Skills

Communication skills

Negotiation skills

Analytical skills

Self-motivation

Teamwork

Education

1 year of work experience in Call Center

Knowledge of the Bank’s systems

Job description

A leading financial institution in Bogotá seeks a ScotiaHelps Advisor to maximize collection recoveries on credit products. The role requires conducting follow-ups on accounts in arrears, advising clients on payment solutions, and managing outbound and inbound calls across multiple countries. Candidates need a year of experience in a call center, strong communication and negotiation skills, and familiarity with banking systems. The focus is on achieving optimal delinquency ratios and maintaining strong customer relationships.